BPO Sales Director

Company: NTT Data
Location: Schiller Park
Posted on: February 6, 2026

Job Description:

We are seeking experienced and historically successful BPO / BPS Sales Director for our Agentic AI Customer Service business. Successful candidates will be domain subject matter experts in one or more industries, with a proven track record of originating relationships and closing large, complex Contact Center/BPO and BPaaS deals. These senior-level sales professionals will create a market of buyer relationships with decision makers at or proximal to the C-level and will position AI-first BPO/BPaaS transformative service solutions that enable their businesses to achieve their Board-level, and Executive level strategic outcome goals. Key Responsibilities • Market-maker who originates deals proactively. Successful candidates will be adept and have a track record of creating demand in the market and establishing relationships with decision making buyers of the service. • Subject Matter Expert (i.e. understands and can articulate the core value chain processes and their associated challenges and opportunities for transformation) in one or more of the following industries; Banking & Financial Services, Fintech, Insurance (P&C, L&A), Manufacturing, Retail, Consumer, Travel & Hospitality, Hi-tech, Energy & Utilities, Telecom, Healthcare (Payor, Provider) & Life Sciences • Utilize a consultative approach to understand the unique challenges, dynamics, constraints and goals of the prospect organization and the key stakeholders and be able to develop a customized transformative BPO/BPaaS proposition, leveraging AI and technology automation that considers these factors, as well as the competitive landscape to create win/win deals • Lead the end-to-end sales cycle, (collaborating with solution architects, pricing teams, legal, operations, etc.) to structure competitive multi-million-dollar ACV (annual contract value) BPO deals, from initial prospect engagement through contract negotiation and closure. • Develop and execute a strategic go-to-market plan to create market awareness and demand in collaboration with Managing Director, Business Unit Leaders, business unit salespeople and client executives, industry teams, and alliance partners, advisor and analyst relations, and marketing. • Build strong executive-level relationships with prospective decision makers and stakeholder influencers, including COO’s, CIO’s, CFOs, and Heads of Operations. • Stay current on industry and AI/technology trends, competitive positioning, and emerging technologies relevant to BPO and digital operations. • Serve as a thought leader in the market and contribute to brand elevation via participation in industry forums, panels, and client advisory boards. Required Qualifications • 10 years of experience in BPO/Business Process Services sales with a deep understanding of transformative outsourcing models. • 5 years of experience of demonstrated success having sold large, complex, global BPO deals (>$20M TCV). • 3 years of industry experience selling Transformative Customer Experience/Customer Serviceand Industry Specific Core value chain deals • 5 years of experience working within or selling to Fortune 1000 clients. Preferred Attributes • Ability to bridge business value with enabling technologies such as AI (agentic & generative), analytics, core industry specific administrative platforms and automation. • Entrepreneurial mindset with the ability to navigate matrixed environments and influence cross-functional teams. • Track record of exceeding sales targets and contributing to revenue growth. • Strong financial acumen and ability to structure complex deal constructs. • Exceptional executive presence, communication, and relationship-building skills. NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Keywords: NTT Data, Waukegan , BPO Sales Director, Sales , Schiller Park, Illinois