Inside Sales, Technical Customer Support Representative

Company: DREISILKER ELECTRIC MOTORS INC
Location: Glen Ellyn
Posted on: January 1, 2026

Job Description:

Dreisilker Electric Motors, Inc., a leader in the electric motors industry, seeks a dynamic Inside Sales, Technical Customer Support Representative to join our dedicated team. This role is essential in providing top-notch technical support and sales solutions to our clientele, specializing in the domain of electric motors repair, maintenance, and enhancement. The ideal candidate will be responsible for effectively combining technical knowledge with sales skills to help meet the needs of our customers while driving revenue growth. Respond to customer inquiries regarding product specifications, usage, and troubleshooting via phone, email, or chat. Provide detailed information and advice on electric motors and their applications to potential and existing customers. Collaborate closely with the engineering and service teams to understand product specifics and to offer accurate support. Process quotes, sales orders, and maintain accurate customer records within the sales database. Support customers in selecting and purchasing the appropriate products or services. Follow up with customers proactively to ensure satisfaction and identify opportunities for additional sales or support. Conduct ongoing market research to stay informed about industry trends and emerging technologies. Participate in continuous training sessions to improve knowledge and performance. Strong foundational knowledge in electric motors and electrical systems. Proven abilities in customer relations and problem-solving. Effective communication skills, both verbal and written. Capability to multitask and manage time efficiently. Proficiency in CRM software and MS Office suite. Ability to interpret technical diagrams and manuals. Certified Sales Professional (CSP) Electrical or Mechanical Technician Certification desirable.

Keywords: DREISILKER ELECTRIC MOTORS INC, Waukegan , Inside Sales, Technical Customer Support Representative, Sales , Glen Ellyn, Illinois

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