Member Service Representative / Concierge

Company: The Garlands of Barrington
Location: Barrington
Posted on: May 11, 2022

Job Description:

Job Description Top Reasons to apply to the Member Services Team at The Garlands of Barrington. We offer a $1500 SIGN-ON BONUS for Full-Time Member Services Full-time employees (working 30 or more hours) are eligible for benefits Full Benefits Package with Medical, Dental, Vision, PTO (Paid time off), Life Insurance, 401K, Short and Long Term disability This is a non-tipping environment. Our hourly employees are rewarded each year by the Members of the community with a Holiday Fund Bonus Enjoy employee heated underground parking Take pride in working at an Award-winning community that is beautiful year-round Be part of a team with the unique opportunity to connect with members, create joy and happiness, mentor positive energy, inspire others and, most of all, be inspired. The MEMBER SERVICES TEAM is serving The Garlands community and keeping everyone safe. The Team --- Serves as the first point of contact to personally greet all customers and valet park vehicles. --- Provides an array of services to Members (e.g. unloading vehicles, delivering packages and mail, transportation, dog walking, washing cars) --- Provides a safe and secure environment as a First Responder in all areas of The Garlands--- community. --- Serves as liaison between The Garlands and emergency personnel, including the fire department, paramedics and 911. They respond to medical emergencies by taking appropriate and immediate action to assist the individual(s) in distress. --- Completes building security rounds. --- Assists the Maintenance department with the snow removal, when necessary. --- Certified in using the AED & performing CPR. (required training provided) Knowledge, Skills, Ability Required Ability to be on your feet for long stretches of time Proven strong customer service skills Ability to demonstrate compassion, patience and understanding A current driver---s license in good standing Must have the ability to work a flexible schedule, including weekends and holidays Capable of learning a variety of safety, security and emergency preparedness measures and be able to respond calmly and professionally to all situations Excellent communication skills, phone etiquette, attention to detail Basic computer skills and the ability to learn new systems Experience in Police or Fire Department may be helpful but not required Physical Requirements: --- Must be able to lift up to 50 lbs. --- Must be able to walk and stand continuously Company Description The Garlands members are among the most fascinating people you---ll meet, and, as a Garlands employee, it is your job to get to know them better. If you have the inclination, here you---ll have the time, in fact it is your responsibility, to develop relationships, make connections and truly learn some fascinating stories as you discover what makes our members tick. The Garlands is the proud recipient of The International Council on Active Aging---s (ICAA) Innovator Award for excellence in health, wellness and active aging programs. This award honors cutting-edge wellness programs and lifestyle offerings that inspire healthier, more vital aging for adults over 50.

Keywords: The Garlands of Barrington, Waukegan , Member Service Representative / Concierge, Sales , Barrington, Illinois