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Service Operations Consultant

Company: Sun Technologies,Inc.
Location: Waukegan
Posted on: September 8, 2018

Job Description:

Job DetailsJob Title: Service Operations ConsultantDuration: 11 months of contract with possible extensionLocation: 1150 S Northpoint Blvd J28, Waukegan, IL 60085Job Description:Qualifications:

  • Bachelor's degree in information technology, Computer Science or Computer Engineering.
  • Minimum of 6 years of combined experience in Information Technology.
  • Proven experience with Application outsourcing and terminology such as Service Operations, ARC's/RRC's, Service Level Management and Vendor Management. Preferred Qualifications:
    • Master's degree in business administration, Computer Science or Computer Engineering.
    • Experience with Software Development Lifecycle (SDLC) methodologies.
    • Knowledge of (could be a platform or a vertical such as Oracle, or Life Sciences Pharmaceutical Research and Development or Financial application technologies, etc.).
    • Ability to prioritize and multi-task.
    • Strong problem resolution skills.
    • Proven experience with ITIL, specifically Incident and Problem management as well as Continuous Improvement Planning (CIP), Cost Optimization, Demand and Release and Deployment Management.
    • ITIL Foundation Certification.
    • ITIL Intermediate Certification in Service Operations.
    • Experience developing and implementing Operating Level Agreements (OLA's).
    • Demonstrated ability to coordinate cross-functional teams towards task completion.
    • Experience with Service Operations in a global, multi-sourced environment.Intake call notes:Top 3 to 5 skillsets needed for this role:
      • Ability to take direction, follow through on all parts of deliverable and work through them independently
      • Deep knowledge SLDC process
      • Deep knowledge different types of compliance (SOX, GDPR, etc)
      • Knowledge of Service management (know SLA's adn how to manage to them)
      • Experience working with vendors and outsourcing Thanks & Regards,Nayana VadirajEmail: - provided by Dice Service Operations, SOX, GDPR

        Keywords: Sun Technologies,Inc., Waukegan , Service Operations Consultant, Professions , Waukegan, Illinois

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