Customer Care Associate II - FM
Company: HD Supply
Posted on: February 12, 2020
Company Overview USABlueBook is the recognized source of products
and technical support for professional water and wastewater
operators. As the company founded by utility operators, for utility
operators. It is our goal to remain the industry's top technical
and customer service leader. USABlueBook ( www.usabluebook.com ) is
a division of HD Supply. More About USABlueBook USABlueBook was
founded in 1991 when a certified operator, realizing there was no
single-source supplier to meet all of this product needs, decided
to start a company that would do just that. It was his dedication
to providing exceptional service and support to water and
wastewater operators everywhere that made USABlueBook what it is
today. As we continue to expand, our main goal stays the same - to
make sure that all of our customers Get the Best Treatment ! HD
Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest
industrial distributors in North America. The company provides a
broad range of products and value-add services to approximately
500,000 customers with leadership positions in maintenance, repair
and operations and specialty construction sectors. Through
approximately 260 locations across 36 states and six Canadian
provinces, the company's approximately 11,000 associates provide
localized, customer-driven services including jobsite delivery,
will call or direct-ship options, diversified logistics and
innovative solutions that contribute to its customers' success.
With an active commitment to the communities in which we operate,
HD Supply associates are part of a thriving organization that
supports the virtues of wellness, diversity and inclusion - all of
which are top priorities for the company. Equally as important is
empowering our associates to grow professionally while providing
competitive benefits and compensation. If you're ready to find a
rewarding career and achieve your full potential with a growing
industry leader, HD Supply is ready for you! Job Description &
Qualifications Job Summary Provide customer service by responding
to inquiries regarding product selection, services and issues.
Associates will be responsible for knowledge on 20,000 products and
3 catalogues. Major Tasks, Responsibilities and Key
- Responds to customer order and quotation requests received via
the telephone, e-mail, written, and faxed correspondence within the
department service goals. Resolves customer issues including
issuance of credit concessions.
- Performs necessary follow-up to ensure customer service
expectations are met. Builds relationships if assigned a specific
- Facilitates profitable growth and the sales process by
adherence to department incentive and initiative programs.
- Researches and suggests alternative products to customers.
Provides representation of products, increasing sales wherever
appropriate or as requested.
- Uses computerized system for tracking, information gathering,
- Utilizes in-depth product knowledge to answer more specialized
product calls. May be responsible for outbound calls to
- Selects correct processes from clearly prescribed rules, past
practices or instruction. Seeks advice and guidance on non-routine
or problem areas from supervisor. Deviations from the norm are
cleared by the supervisor.
- Understands and supports compliance issues if required for
assigned customer base. Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in
accordance with well-defined policies, procedures, and techniques.
Work typically involves regular review of output by a senior
coworker or supervisor.
- None. Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
- No travel required. Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills
training/certification may be required. Generally 2-5 years of
experience in area of responsibility. Preferred Qualifications &
Job Specific Details Preferred Qualifications
- Previous customer service experience.
- Bilingual in English and Spanish. Job Locations US-IL-Waukegan
Posted Date 1 month ago (1/10/2020 10:25 AM) Job ID 2019-35786
Business Unit Facilities Maintenance Functional Area Customer
Service Remote Position? No Position Type Full-Time Posting
Location : Postal Code 60085 HD Supply is an Equal Opportunity
Minority/Female/Individuals with Disabilities/Protected Veteran and
Affirmative Action Employer. HD Supply considers for employment and
hires qualified candidates without regard to age, race, religion,
color, sex, sexual orientation, gender, gender identity, national
origin, ancestry, citizenship, protected veteran or disability
status or any factor prohibited by law.
Keywords: HD Supply, Waukegan , Customer Care Associate II - FM, Professions , Waukegan, Illinois
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