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Customer Accounts Representative

Company: VP Logistics
Location: Waukegan
Posted on: December 1, 2019

Job Description:

VP Logistics, a Top 150 Transportation brokerage focused on the middle market, is now looking for experienced account managers to join our existing Trucking Awesomeââ??¢ team. Are you tired of being just a number with limited growth opportunity where you are today? People are our #1 asset at VPL and we thrive on going above and beyond for our customers helping to deliver an experience so good it redefines their expectations from everyone else. Our first core value, "We Love Customers" says it all. If you're looking for a team oriented, fun and hard-working environment with a group of people committed to being the best, come join us at VP Logistics and watch your career take off! The Customer Account Representative position is the quarterback of our customer team and builds / maintains relationships with assigned accounts. In this role, the individual manages a book of business with a customer first approach to ensure the needs of the clients are always met and hopefully exceeded. Growth is also a key part of this role helping to grow business with existing clients as well as develop new ones. POSITION DESCRIPTION Operates as the lead point of contact for all matters specific to assigned accounts Builds and maintains relationships with existing customer accounts Negotiates rates and agreements for lanes and projects with customers Makes financial decisions using assigned financial parameter guide, with regard to customer and company freight spend Proactively provides tracking updates to customers on all shipments Responds to all customer communications with extreme speed and accuracy Builds shipments in TMS in accordance with customer specifications Interfaces and negotiates with carrier reps on getting loads covered, pricing, and other tasks associated with this activity Collects proof of deliveries from receiving locations as necessary Assists with customer and carrier invoice processing REQUIREMENTS / SKILLS (1-year minimum experience of the following is preferred) Working knowledge and practiced experience of the transportation and logistics industry Desire to learn and participate in a fast-paced, high energy workplace Ability to analyze and solve issues to arrive at solutions with little oversight from supervisors Customer focused and relationship driven Confident negotiation and decision-making skills Forward thinking with a focus on new opportunities Understands urgency and time critical operations to support the needs of accounts Detail oriented, organized and reliable Contemporary computer savviness; Microsoft Office, TMS, data entry WHY VP LOGISTICS? Energetic and motivating environment Competitive base salary and commission structure Significant advancement opportunities for exceptional performers Formal training program with on-site job shadowing for all employees Comprehensive benefits package: health, dental, vision and life insurance 401K Retirement Plan Paid Time Off Tuition Reimbursement Casual Dress Code PandoLogic. Keywords: VP Logistics, Location: Waukegan, IL - 60079

Keywords: VP Logistics, Waukegan , Customer Accounts Representative, Other , Waukegan, Illinois

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