Onsite Supervisor, Client Operations - Chicago, IL

Company: Verisma
Location: Chicago
Posted on: May 31, 2025

Job Description:

Onsite Supervisor, Client Operations - Chicago, ILChicago, IL, USA Req #2001Client Operations SupervisorSummary of Position: Under the direction of the Director of Client Operations and the general instruction of the Facility Contact at various facilities, the Client Operations Supervisor is responsible for the efficient operation of assigned accounts. The role also includes assisting in training, staffing, and providing coverage at various sites.Duties & Responsibilities:

• Answer day-to-day questions posed by clients and Release of Information Specialists (ROIS).
• Meet facility revenue goals consistently.
• Identify and recommend opportunities to increase productivity.
• Ensure compliance with all release of information functions as per service agreements.
• Prepare weekly dashboards and month-end operational performance reports.
• Monitor productivity and quality to ensure high customer satisfaction.
• Assist in training and evaluating ROIS staff, both onsite and remote.
• Participate in hiring, interviewing, and terminating employees.
• Conduct counseling sessions and make disciplinary or termination recommendations when necessary.
• Manage scheduling of onsite staff, including time off requests and payroll approval.
• Coordinate remote work with supervisors.
• Distribute workflow to site personnel.
• Maintain confidentiality of all information seen and heard in the facility.
• Contribute to the review and revision of site procedures.
• Perform quality reviews and site evaluations as required by clients.
• Review release of information requests for validity according to applicable statutes.
• Handle medical record lookups, guides, and record retrievals when appropriate.
• Determine the encounters requested in release requests.
• Scan or electronically capture medical records, selecting appropriate information for duplication.
• Reassemble paper charts for re-filing when necessary.
• Log information sent to requesters manually or via software, following facility procedures.
• Document release of information in patient records or other designated ways.
• Calculate billing and prepare invoices as needed.
• Certify copies of medical records when appropriate.
• Attend all mandatory meetings and training sessions.
• Ensure supplies are available at the designated facility.
• Submit travel expense reports and receipts timely.
• Follow and guide others on company policies outlined in the handbook.
• Perform other duties as assigned to meet departmental and company needs.Minimum Qualifications:

• High School Diploma or GED required; some college preferred.
• RHIT Certification preferred.
• Valid driver's license with a safe driving record.
• Effective communication skills with clients, staff, and management.
• Experience with medical records or healthcare beneficial.
• Knowledge of HIPAA privacy standards required.
• Medical terminology coursework preferred.
• RHIT certification or ability to pass ROI certification with 85%+ within 90 days required.
• Ability to travel..
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Keywords: Verisma, Waukegan , Onsite Supervisor, Client Operations - Chicago, IL, Other , Chicago, Illinois