Public Safety Officer Intern

Company: Six Flags
Location: Gurnee
Posted on: May 24, 2023

Job Description:

Essential Duties and Responsibilities:

• Consistent attendance and adherence to the posted schedule is a job requirement. Includes attendance of Park Discovery training, Security department training, and Security in-service training.
• Must meet all Human Resources requirements for internship program, including attendance of intern events/meetings.
• Maintain Park grooming and appearance standards in accordance with policies set forth by the Human Resources department. Maintain department uniform guidelines in accordance with policies set forth by the Security department. This includes paying a one-time uniform maintenance fee (i.e. laundry service for time of employment) at time of Security department training.
• Interact with guests, team members, and Park management on a daily basis. Work with a diverse team and cooperate with all team members and Park management.
• Communicate effectively with guests able to answer basic questions and give directions. Proactively approach guests to offer assistance, recommendations, and conversation.
• Communicate effectively with team members and Park management able to relay information or respond to inquiries in person, by phone, and by portable radio.
• Ensure guest safety and satisfaction in their visit to the Park correct and/or report safety concerns and guest concerns according to department policy.
• Address and resolve guest violations of Park policy according to department policy.
• Conduct all interactions with a professional, proactive, and friendly attitude toward both guests and team members. Represent the Security department and the Park in a professional manner at all times and consistent with department policy.
• Work fixed positions designed to monitor guest entry/exit:
  • Properly and consistently screen all guests via metal detection and according to department policy. Includes enforcement of prohibited items, guest behavior, and dress code policies.
  • Work efficiently to screen guests in order to minimize the wait time to enter the Park.
  • Work patrol positions designed to respond to security-related incidents, emergencies, and calls for assistance:
    • Assist guests with problem-solving and Park policy interpretation.
    • Monitor and enforce adherence to Park policies, specifically related to guest code of conduct and ride safety.
    • Rapidly respond to emergencies or calls for assistance according to department policy and/or at the direction of department management.
    • Work fixed positions designed to monitor team member and visitor entry/exit (backstage gates):
      • Validate team member entry by checking Park issued ID cards and vehicle stickers.
      • Validate visitor entry by following established clearance procedures and coordinating visitor appointments with Park management. Includes applicant appointments with Human Resources.
      • Properly and consistently screen all team members and visitors entering on foot via metal detection and according to department policy. Includes enforcement of prohibited item policy.
      • Properly and consistently screen all team members and visitors entering by vehicle according to department policy.
      • Complete and maintain accurate logs/records of all team members and visitors who enter assigned post. Includes use of computer applications designed to monitor access control.
      • Work fixed positions designed to monitor the guest parking lot:
        • Direct inbound/outbound vehicle traffic safely by using proper/visible hand signals and traffic control devices (i.e. cones, directional signs, etc.).
        • Monitor overall traffic flow and parking lot capacity. Adjust traffic flow as needed or directed.
        • Work fixed positions designed to monitor ride queues:
          • Monitor and enforce adherence to Park policies, specifically related to line jumping.
          • Work fixed position designed to assist lost children/parents:
            • Monitor lost children brought to the post until they are reunited with parent/guardian.
            • Assist parents/guardians searching for lost children.
            • Keep accurate record of all children reported lost, lost children brought to the post, and parents/guardians who take custody of lost children.
            • Complete departmental reports and/or required paperwork according to department policy. This includes completing reports and paperwork in an understandable, professional, and timely fashion.
            • Keep all information and documents confidential.
            • Use and operate all Park equipment safely and correctly.
            • Assist with Park and post cleaning as needed or directed. Maintain a neat and organized work location at all times.
            • Maintain all job duties and responsibilities in outdoor weather conditions regularly exposed to direct sunlight, wet/humid conditions, extreme cold, and extreme heat for extended periods of time.
            • Maintain all job duties and responsibilities independently with minimal direct supervision.
            • Adhere to all Park labor policies pertaining to breaks taken, length of shift, and types of work performed. Accurately record all shift and break times by using Park s labor tracking system. Skills and Qualifications:
              • 18 years of age or older. Applicants must possess a valid Driver s License. Applicants enrolled in an associate s or bachelor s level criminal justice or related program and/or have previous experience at a private security job are preferred.
              • Must be able to stand and/or walk up to 8 hours at a time and as many as 12 hours a day. This includes standing at a fixed position for extended periods of time.
              • Must be able to walk up to 5 miles a day over various surfaces. This includes walking to and from assigned job positions, designated break areas, and shift begin/end locations.
              • Must be able to lift up to and including 25 lbs. consistently.
              • Must have strong verbal and written communication skills. Must be able to speak, understand, read, and write in English language. We verbally communicate with guests and team members constantly, and applicants must be able to actively engage guests and team members in a friendly and professional manner at all times.
              • Must be comfortable using and communicating via phone and portable radio. Radio communication is a key aspect of the Security operation and applicants must be able to listen/monitor radio communication by earpiece while simultaneously communicating to guests and team members in their presence.
              • Must be comfortable using a computer and be at least capable of learning to use applications designed to monitor access control and complete incident reports.
              • Must be able to work around a metal detector and complete guest and team member screening according to department policy and with department-provided equipment.
              • Must be safety-conscious and aware of surroundings while on duty. Job positions include moving in/out of raised guard houses, constantly working around metal detection equipment, directing vehicle traffic as well as working in close proximity of moving vehicles, and working in large crowds. Applicants must be able to complete these tasks safely and consistently.
              • Must be willing to practice general housekeeping and maintain the cleanliness of assigned job position.
              • Must be capable of working in outdoor weather conditions regularly exposed to direct sunlight, wet/humid conditions, extreme cold, and extreme heat for extended periods of time.
              • Must have reliable transportation to and from the Park.
              • Must be flexible to change as job position may change daily and position hours change to accommodate Park hours of operation, special events, and/or department needs. This includes working at night, on weekends, and during holidays between Memorial Day to Labor Day. Must be willing to conform to position hours and capable of completing entirety of assigned shifts.
              • Must possess strong work ethic, the ability to multi-task, and be able to handle moderate levels of stress.
              • Must be able to work with others and as a contributing part of a team / the department.
              • Must be self-motivated, possess an enthusiastic attitude, and conduct themselves in a professional manner at all times. This includes times and/or positions where job duties must be completed independently with minimal direct supervision. Associated topics: canine detection, explosive detection, guard, metal detection, school, security, security officer, surveillance, unarmed, university

Keywords: Six Flags, Waukegan , Public Safety Officer Intern, Other , Gurnee, Illinois