Treatment Coordinator (Bilingual - Spanish)
Company: Orthodontic Experts LTD
Location: Waukegan
Posted on: May 21, 2023
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Job Description:
About us: -
Orthodontic Experts is dedicated to quality care and orthodontic
excellence, we are a community committed to making a difference in
the lives of our patients. We are looking for the best of the best
to join our team as a Patient Service Representative. We currently
have twenty-four offices in the greater Chicagoland area,
Wisconsin, and Indiana. This year we are on track to open
additional offices! Our core Values consist of the following: -
Accountability -
Continuous Improvement -
Inclusion -
Integrity -
Respect -
Teamwork -
Transparency -
Job Description: -
As a Treatment Coordinator, you will be an integral part of our
team, providing support to our patients in their orthodontic
journey. You will be responsible for communicating with patients
and their family members to ensure that they understand their
treatment plans and any changes that may occur. Through your
excellent communication skills and compassionate care, you will
help to ensure that our patients receive the highest quality of
care. We look forward to having you join us in this important role!
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Duties include, but are not limited to: -
Conduct interviews to understand the patient's oral health history,
concerns, and objectives. -
Explain the treatment plan, address patient concerns and answer any
questions. -
Assist the patient in prioritizing the treatment and establish a
plan for scheduling and payment arrangements. -
Conduct financial consultations with all new patients and with
existing patients when new treatment plans are presented. -
Manage and maintain the payment options and policies for patients.
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Understand the practice's policy on working with Ortho benefit
plans and be prepared to educate patients on their dental benefits.
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Communicate with all outside and third-party financing companies
offered to patients and educate patients on the available outside
financing options. -
Track patient accounts receivable and outstanding balances to
ensure timely payment. -
Assist in Practice's collections protocol for all outstanding
balances. -
Introduce new patients to the practice by going over health
history, explaining the doctor's examination and describing any
other features about the practice that should be highlighted. -
Conduct treatment consultations with all new patients and with
existing patients when new treatment plans are presented. -
Greet and check patients in and out before and after treatment.
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Answer incoming calls to include new patient calls, emergencies,
scheduling patient appointments, requesting records, and follow up.
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Responsible in helping to maintain a clean/sanitized clinic/office
area. -
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Requirements: -
High school degree or GED equivalent -
3 years of customer service experience -
2 years of sales experience -
1 year of Treatment Coordinating experience -
Knowledge of medical terms and practices -
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and
Access.) -
Excellent problem solving and de-escalation skills -
Excellent written and verbal communication skills -
Bilingual Fluent in Spanish -
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Benefits (for our full-time employees) -
Paid Treatment Coordinator Training -
Travel Pay (when traveling to sister clinics farther than 15 miles
away from base clinic) -
Medical, Dental, Vision, and Life Insurance -
Short-Term Disability -
Employee Assistance Program -
Health Savings Account -
Dependent Care Account -
401(k) and matching -
Paid Time Off -
Identity Theft Protection - LifeLock -
MetLaw -
Pet Insurance -
Free and discounted Orthodontic Treatment--- -
Monthly Bonuses -
Working Hours
PI216568417
Keywords: Orthodontic Experts LTD, Waukegan , Treatment Coordinator (Bilingual - Spanish), Other , Waukegan, Illinois
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