Customer Service Representative
Company: Gurnee Park District
Location: Gurnee
Posted on: March 17, 2023
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Job Description:
DESCRIPTION Under the direction and supervision of the Customer
Experience Supervisor, this position shall deliver SOFFI customer
service while performing various office, registration, fitness
membership sales and customer service functions. This is a Park
District front facing position requiring excellent communication
skills and multi-tasking abilities. This position requires a
flexible availability which may include early mornings, daytime,
evenings, weekends and holidays. Must have flexibility to work
additional hours as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES *
Greet customers and guests promptly in a friendly and professional
manner as they come in and as they leave. * Answer telephone in a
timely and courteous manner with messages dispatched promptly. *
Assist customers and answer inquiries regarding program
registration, memberships, facilities, facility rentals, parks,
etc. Knowledge of additional FitNation offerings will also be
required. * Enter registrations and payments in the computer in a
timely fashion. * Handle all Point of Sale transactions and ensure
the cash drawer is balanced and prepare the end of day report. *
Responsible for all aspects of membership and registration
processes utilizing VSI registration software and related
reporting. * Operate various office equipment such as copy machine,
fax machine, etc. * Assist all departments as needed. * Monitor
Open Gym Activities. * Assist at the Park District booth during
Gurnee Days to promote Park District services. * Portray a positive
image of the Park District to customers and guests by complying
with Park District customer service standards or SOFFI. *
Responsible for complying with the general policies and procedures
of the Park District. * Responsible for adhering to the Gurnee Park
District Team Mission and Values. * Take all steps necessary to
maintain a safe environment in the Community Center. * Perform
other Park District related functions as requested. * Attend team
meetings as scheduled held on either Thursday evenings or Saturday
mornings which meet quarterly. * Responsible for coordinating with
other staff members if time off is needed to ensure coverage at the
front desk. ADDITIONAL DUTIES AND RESPONSIBILITIES * Taking and
reporting inventory of supplies. * Assist with training of new
staff by demonstrating proper methods/techniques. * The Customer
Service Representative is also responsible for covering the
holidays listed below which may be subject to change: * 7am to 12
noon Labor Day, Christmas Eve, Memorial Day, Independence Day * 7am
to 3pm New Years Eve * 5:15am to 9pm Good Friday, Day after
Thanksgiving QUALIFICATIONS * Experience: Two years of customer
service and/or sales related experience required, preferably in an
office, recreation, health club, hospitality, or related
environment. * Education: High School diploma is preferred. *
Skills: Must have excellent communication skills, be highly
motivated, and be approachable and engaging with customers with the
ability to recognize when customers need a greater level of
assistance. Ability to consistently communicate in a friendly,
professional fashion with employees and patrons both in person and
on the telephone. Must consistently demonstrate good public
relations and tact, and manage multiple tasks. * Certifications:
Current CPR, AED and First Aid certifications are required or
ability to obtain them within sixty days of hire date. *
Competencies: This position requires the ability to obtain and
retain a thorough knowledge of the recreation programs, memberships
and facilities. Must be able to provide an exceptional level of
customer service, handle complaints in a professional manner, be
comfortable using a computer system to input and interpret customer
information and have a comprehensive understanding of sales
procedures. PHYSICAL DEMANDS The physical demands of this position
are minimal. Most of your job will be at a desk. Occasionally
movement of deliveries will be needed with a maximum weight of 25
lbs. * Perform hand/arm movements as when working on a computer
keyboard or calculator. * Reading handwritten information and
writing legibly. Job may include lifting, twisting, bending and
squatting
Keywords: Gurnee Park District, Waukegan , Customer Service Representative, Other , Gurnee, Illinois
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