Technical Support Representative
Company: Careerbuilder-US
Location: Waukegan
Posted on: March 17, 2023
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Job Description:
Role Title: Tech Support Advisor
Employment Type: Contract
Duration: 12 months with high likelihood of extension
Preferred Location: PA, FL, IL
Responsibilities:
Support customers through troubleshooting support inquiries across
a broad spectrum of products and supporting triage on behalf of
customer
Listen to customer and uses your technical expertise, creativity
and intellectual curiosity to meet their needs
Provide support across multiple channels including web requests,
phone, follow-up service tickets, etc. (the amount of time will
vary based on operational needs)
Be a voice and advocate for our customers when something doesn't
feel right
Develop detailed knowledge about specific product lines and
features
Actively seek solutions to customer needs, communicating trends to
leadership and suggesting innovative solutions focused on the
customer experience
Close teamwork and interaction with Field Service, Operations,
Sales and Service Supply Chain organizations
Ability to document technical customer issues into notes that are
consumable by other users
Able to research and grasp technical information across multiple
tools while taking with customers
Aptitude for acquiring skills in technical troubleshooting and an
eagerness to learn and take on new challenges
Keywords: Careerbuilder-US, Waukegan , Technical Support Representative, Other , Waukegan, Illinois
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