American Place Casino - Player Services Representative
Company: Bronco Billy's Casino
Location: Waukegan
Posted on: March 16, 2023
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Job Description:
Essential Job Functions:
---Exhibit conduct in accordance with all Gaming Commission
Regulations, Federal and State laws and regulations, and American
Place policies and procedures;
---Consistently deliver positive, courteous, and professional guest
service in all interactions with guests, visitors, vendors, and
fellow employees;
---Solicit and identify new gaming customers on the casino floor.
Generate new business by signing up qualified guests for the
Players account;
---Create and issue Players cards and promote the program and
related promotions;
---Investigate and resolve guest situations;
---Maintain up-to-date knowledge of player tracking system,
promotions, events, entertainment, and general property
information;
---Maintain the integrity of the database by following precise
standards of data entry;
---Responsible for quality, consistency, and presentation of all
products delivered to guests;
---Print and process routine reports and may assist in the training
of new departmental employees;
---Promote positive public/employee relations at all times;
---Participate in running casino promotions on the gaming floor
with players when requested;
---Demonstrate a commitment to ensuring responsible gaming and
responsible alcohol service by discreetly notifying appropriate
management of concerns and observations;
---Ensure prompt and discrete notification to management of any
observation of illegal acts and/or internal ethics violations;
---Work flexible schedule to accommodate the needs of the
operation;
---Ensure procedures protect the integrity and security of the
company, employees, and guests;
---Maintain excellent communication skills and interpersonal
relations with guests, vendors, visitors, and fellow employees;
---Display professional conduct, sound judgment, the highest level
of professional integrity, and a strong work ethic;
---Maintain a clean, safe, hazard-free work environment within the
area of responsibility;
---Perform other duties as assigned.
EDUCATION and/or EXPERIENCE:
---High School/GED preferred
---Prior high-volume customer service experience
---1-year related experience strongly preferred
Preferred:
Bilingual a plus
CERTIFICATES, LICENSES, AND REGISTRATIONS:
Must be able to obtain/maintain any necessary certifications and/or
licenses as required by local gaming regulations.
KNOWLEDGE/SKILLS/ABILITIES:
---Excellent verbal communication skills are required
---Must be highly organized and detail-oriented with strong
decision-making skills
---Ability to thrive in a fast-paced multi-tasking, hands-on
environment
---Ability to establish and maintain positive working
relationships
---Ability to work overtime and irregular hours
---Strong Computer skills
---Understanding of various telecommunications equipment
---Must be able to stand and walk for extended periods. Other
physical demands of this job may include but are not limited to;
sitting, bending, lifting to a minimum of 25lbs, reaching,
pulling/pushing, kneeling, squatting, and grasping
Keywords: Bronco Billy's Casino, Waukegan , American Place Casino - Player Services Representative, Other , Waukegan, Illinois
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