American Place Casino - Player Services Representative

Company: Bronco Billy's Casino
Location: Waukegan
Posted on: March 16, 2023

Job Description:

Essential Job Functions:

---Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and American Place policies and procedures;
---Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees;
---Solicit and identify new gaming customers on the casino floor. Generate new business by signing up qualified guests for the Players account;
---Create and issue Players cards and promote the program and related promotions;
---Investigate and resolve guest situations;
---Maintain up-to-date knowledge of player tracking system, promotions, events, entertainment, and general property information;
---Maintain the integrity of the database by following precise standards of data entry;
---Responsible for quality, consistency, and presentation of all products delivered to guests;
---Print and process routine reports and may assist in the training of new departmental employees;
---Promote positive public/employee relations at all times;
---Participate in running casino promotions on the gaming floor with players when requested;
---Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations;
---Ensure prompt and discrete notification to management of any observation of illegal acts and/or internal ethics violations;
---Work flexible schedule to accommodate the needs of the operation;
---Ensure procedures protect the integrity and security of the company, employees, and guests;
---Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and fellow employees;
---Display professional conduct, sound judgment, the highest level of professional integrity, and a strong work ethic;
---Maintain a clean, safe, hazard-free work environment within the area of responsibility;
---Perform other duties as assigned.

EDUCATION and/or EXPERIENCE:

---High School/GED preferred
---Prior high-volume customer service experience
---1-year related experience strongly preferred

Preferred:

Bilingual a plus

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

KNOWLEDGE/SKILLS/ABILITIES:

---Excellent verbal communication skills are required
---Must be highly organized and detail-oriented with strong decision-making skills
---Ability to thrive in a fast-paced multi-tasking, hands-on environment
---Ability to establish and maintain positive working relationships
---Ability to work overtime and irregular hours
---Strong Computer skills
---Understanding of various telecommunications equipment
---Must be able to stand and walk for extended periods. Other physical demands of this job may include but are not limited to; sitting, bending, lifting to a minimum of 25lbs, reaching, pulling/pushing, kneeling, squatting, and grasping

Keywords: Bronco Billy's Casino, Waukegan , American Place Casino - Player Services Representative, Other , Waukegan, Illinois