Service Coordinator - 40% Work from Home
Company: Leica Biosystems
Location: Barrington
Posted on: March 16, 2023
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Job Description:
Leica Biosystems' mission of "Advancing Cancer Diagnostics,
Improving Lives" is at the heart of our corporate culture. We're a
global leader in cancer diagnostics with the most comprehensive
portfolio from biopsy to diagnosis. Our easy-to-use and
consistently reliable offerings help improve workflow efficiency
and diagnostic confidence. Our associates know that every moment
matters when it comes to cancer diagnostics. When you come to work,
you're helping develop solutions that enable accurate diagnoses to
turn anxiety into answers. Join our diverse, global team of
talented people, and be inspired to grow every day.Leica Biosystems
is proud to work alongside a community of six fellow Diagnostics
Companies at Danaher. Together, we're working at the pace of change
to improve patient lives with diagnostic tools that address the
world's biggest health challenges. The Service Coordinator for
Leica Biosystems is responsible for effectively scheduling customer
work order requests. This position provides outstanding customer
communication and administrative support via phone and e-mail,
including the coordination of new product installations in
partnership with internal teams and external logistics partners,
and via entering spare parts orders timely and accurately.
Additionally, this role helps drive time and materials revenue
through handling the flow of customer purchase orders, including
Purchase Order processing and follow up.This position is part of
Customer Support - Multifunction located in Deer Park, IL and will
be a hybrid position. At Leica Biosystems, our vision is to advance
cancer diagnostics and improve lives.You will be a part of the
Non-Technical Customer Support team and report to the Supervisor,
Service Coordination. If you thrive in a remarkable
multifunctional, support role and want to work to build a
world-class customer support organization-read on.In this role, you
will have the opportunity to:Provide administrative support for
Field Service Engineers and Regional Field Service Managers via
phone and email.Coordinate complex scheduling using Salesforce.com
for incoming repairs (emergency and non-emergency) and Preventative
Maintenance with the Field Service team and customers by monitoring
incoming phone and email traffic.Bundle and dispatch incoming work
orders to Field Service Engineers to maximize time and efficiencies
as well as contacting customers for bundle opportunities of repair
and preventative maintenance work orders.The essential requirements
of the job include:Associates Degree with a minimum 1 year of
customer service experience OR equivalent work experience (minimum
of 3 years customer service).Minimum 1 year of experience in a
high-volume call center environment.Proficient in computer skills
(Excel, Word, Outlook, PowerPoint).It would be a plus if you also
possess previous experience in:Bachelor's Degree preferred.At Leica
Biosystems we believe in designing a better, more sustainable
workforce. We recognize the benefits of flexible, hybrid working
arrangements for eligible roles and are committed to providing
enriching careers, no matter the work arrangement. This position is
eligible for a hybrid work arrangement in which you can work
part-time at the Company location identified above and part-time
remotely from your home. Additional information about this hybrid
work arrangement will be provided by your interview team. Explore
the flexibility and challenge that working for Leica Biosystems can
provide.When you join us, you'll also be joining Danaher's global
organization, where 80,000 people wake up every day determined to
help our customers win. As an associate, you'll try new things,
work hard, and advance your skills with guidance from dedicated
leaders, all with the support of powerful Danaher Business System
tools and the stability of a tested organization.Danaher
Corporation and all Danaher Companies are committed to equal
opportunity regardless of race, color, national origin, religion,
sex, age, marital status, disability, veteran status, sexual
orientation, gender identity, or other characteristics protected by
law. We value diversity and the existence of similarities and
differences, both visible and not, found in our workforce,
workplace and throughout the markets we serve. Our associates,
customers and shareholders contribute unique and different
perspectives as a result of these diverse attributes.The EEO
posters are available here.We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform crucial job
functions, and to receive other benefits and privileges of
employment. Please contact us at applyassistance@danaher.com to
request accommodation.If you've ever wondered what's within you,
there's no better time to find out.
Keywords: Leica Biosystems, Waukegan , Service Coordinator - 40% Work from Home, Other , Barrington, Illinois
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