NAVY LODGE GUEST SVC REPRESENTATIVE- II ELIGIBLE RECRUITMENT INCENTIVE $850.00
Company: Navy Exchange
Location: Great Lakes
Posted on: March 16, 2023
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Job Description:
Title: NAVY LODGE GUEST SVC REPRESENTATIVE- II ELIGIBLE
RECRUITMENT INCENTIVE $850.00 Location: United
States-Illinois-Great Lakes Job Number: 230000ZB Job Summary:
Serving as first point of contact with guests and handles all
stages of guests stay accommodating special request as needed and
resolving issues that may arise. Responsible for the security and
privacy for all guests the front desk operations lobby appearance
guest service office operations etc. Position will be required to
work assigned shifts including holidays as scheduled. Communicates
with all Navy Lodge personnel and chain of command concerning
operations guest issues or situations that require immediate
attention. Duties and Responsibilities: Incumbents of this position
must complete required training designated for overnight shift
complete all work duties assigned to this shift complete reports as
required and is designated to fill-in schedule gaps due to
call-outs no-shows vacations etc. during overnight shift schedule.
- Responsible for all Front Desk Operations. - Assists guests in
person via email social media or via telephonic contact for all
communication including but not limited to room reservations and or
cancellations payments questions check-in check-out process
collecting payments authorized patron verification guest room
assignments credit card processing express check out requirements
etc. - Applies knowledge of Navy Lodge standard operating
procedures processes and rules governing patron eligibility. -
Reconciles daily transactions of all accounts and outlets of the
Navy Lodge ensuring complete balancing while maintaining guest
service at all times. - Interacts with patrons and receives and
resolves customer complaints. Utilizes judgment and understanding
of policies and procedures to better assist patrons and resolve
complaints and issues to includes but not limited to upgrading
patron s room type adjusting room fee adjusting check-in and or
check-out times consistent with Navy Lodge Policy refers unusual
issues to immediate supervisor for assistance. - Issues room keys
sorts incoming mail and messages and deposits guest valuables in
safety-deposit boxes. - Operates telephone switchboard taking and
delivering messages as required and answers inquiries pertaining to
Navy Lodge services base facilities area attractions and travel
directions. - Responsible for lobby appearance including cleaning
mopping dusting organization presentation etc. and all assigned
work areas. - Responsible for assigned pass key properly logs in
and out using Navy Lodge key log record. For security reasons must
report lost key immediately to Supervisor. - Responsible for care
and upkeep of Navy Lodge issued uniform items i.e. name tags shoes
jackets etc. and assigned work equipment i.e. radios power hand
tools etc. - Greets and welcomes guests upon sight or within 10
feet while performing outstanding guest relations. - Utilizes a
computerized Property Management System PMS and takes inquiries and
reservations from authorized patrons. Provides information
regarding facilities location and surrounding area and produces
reports. Input statistical data and reviews same for accuracy data
is used in developing appropriate guest history and operational
reports. - Operate POS to record sales from convenience store. May
assist in maintaining and stocking adequate supply levels. -
Reconciles daily transactions of all accounts ensuring complete
balance accuracy while maintaining customer services at all times.
- Ensures all wake up calls are handled promptly and properly.
Types any miscellaneous memos correspondences required in the
course of performing the job. - Complete bank deposits pick up mail
collect money bags and other required services. - Exchange maintain
rotating change fund and daily log of moneys received and
deposited. Securely maintains all records and access to guest
safety deposit boxes. - Responsible for the set-up and breakdown
clean-up of the complimentary self-service breakfast bar and other
events in the lobby area. Ensures surrounding area is returned to
its original state and free of all left-over food by the end of
designated breakfast hour. Required to obtain proper certification.
- May be required to assist with set-up and breakdown of chairs and
tables used during special functions and clean immediate and
surrounding area upon the conclusion of the event. - Required to
assist in laundry facility and issue deliver guests supplies to
guests. - Maintains a clean and safe environment. - May be required
to obtain proper certifications as necessary in connection with
performing job duties. - Performs other related duties as assigned.
MUST BE A US CTIZEN OR LIVED IN THE STATES FOR 3 YEARS.
Qualifications: GENERAL EXPERIENCE One 1 year of general office
clerical experience that demonstrated the ability to perform
clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1
year progressively responsible experience related to the position
to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study
completed in a college university or junior college above the high
school level may be substituted on the basis of one-half academic
year of study for 6 months of experience.
Keywords: Navy Exchange, Waukegan , NAVY LODGE GUEST SVC REPRESENTATIVE- II ELIGIBLE RECRUITMENT INCENTIVE $850.00, Other , Great Lakes, Illinois
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