Patient Care Coordinator/ Customer Support

Company: Sun Technologies
Location: Waukegan
Posted on: March 16, 2023

Job Description:

Job Title : Patient Care Coordinator/ Customer Support Required Skills : Patient Care, call center, customer care, healthcare/ medical insurance, pharmacy benefits, medical benefits, Medicare. Location : Waukegan,Illinois **Job Description**---High School Diploma or GED required. Associate or College Degree Preferred ---Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable ---Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings ---Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resources ---Demonstrated organization and problem solving skills to handle patient conversations identify issues and address needs ---Must have comfort level with utilizing multiple applications while capturing case information ---Proficient with Microsoft Office Program Suite and Lotus Notes Suite including Excel, Word, Outlook and SharePoint ---Ability to maintain professional communication skills and an understanding of how to maintain a courteous attitude toward customers and fellow employees ---Requires critical thinking skills, analytical skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills ---Must be able to take appropriate action in a stressful environmentExperience : 2+ years

Keywords: Sun Technologies, Waukegan , Patient Care Coordinator/ Customer Support, Other , Waukegan, Illinois