Lead Receptionist / Receptionist

Company: Alden Estates of Barrington
Location: Barrington
Posted on: March 16, 2023

Job Description:

Alden Estates of Barrington - JOB SUMMARY:

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• Responsible to direct the overall office operations. Directs, plans, coordinates, and administers the overall operation of the Medical Records department.
  
  
  QUALIFICATIONS:
  
  
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  • High school education or equivalent; some college preferred.
    
  • Must be knowledgeable of administrative practices, procedures, and guidelines.
    
  • Accurate typing, filing and record keeping skills.
    
  • Good communication skills.
    
  • Must be able to read, write and speak the English language in an understandable manner.
    
  • Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
    
  • Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public.
    
  • Must possess leadership and supervisor's ability and willingness to work harmoniously with other personnel.
    
  • Must have patience, tact, a cheerful disposition, and enthusiasm.
    
    
    PHYSICAL REQUIREMENTS:
    
    
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    • Must be able to move intermittently throughout the workday.
      
    • Must be able to cope with the mental and emotional stress of the position.
      
    • Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
      
    • Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, visitors, personnel, and support agencies.
      
    • Must be in good general health and demonstrate emotional stability.
      
    • Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
      
    • May be required to lift and move equipment and supplies, etc., in excess of fifty
      
    • (50) pounds throughout the workday.
      
    • Must have a pleasant speaking voice.
      
    • Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the (HIV) AIDS and Hepatitis B viruses.
      
      
      ESSENTIAL FUNCTIONS:
      
      Review the department's policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.
      
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      • Follow established departmental policies and procedures, including appropriate dress code.
        
      • Meet with the receptionist on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service.
        
      • Recruit, interview, and select personnel with the approval of the Administrator (if applicable).
        
      • Schedule department work hours, personnel, work assignments, etc., to expedite work (if applicable).
        
      • Complete performance evaluations timely (if applicable).
        
      • Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).
        
      • Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.
        
      • Greet and direct all visitors to sign in.
        
      • Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.
        
      • Prepare reports, assignments and correspondence as needed and directed by Administrator.
        
      • Receive, sort, direct mail, and fax information.
        
      • Send reports to appropriate agencies as required.
        
      • Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers.
        
      • Perform other related duties as assigned.
        

Keywords: Alden Estates of Barrington, Waukegan , Lead Receptionist / Receptionist, Other , Barrington, Illinois