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Contact Center Summer 2023 Intern

Company: Consumers credit union
Location: Gurnee
Posted on: March 15, 2023

Job Description:

DescriptionConsumers Credit Union (CCU) is one of the largest, fastest growing credit unions in Illinois! Every year we look for a diverse group of hardworking students to join our IGNITE Intern Program. What does IGNITE mean to us and what can you expect? Interns Growing, Networking and Innovating through Transformational Experiences.
We hire college students because we believe in fresh ideas. These are not paper pushing, copy making internships. We provide real work experience to our Interns. During the Program you will interact with and get exposure to multiple departments and leaders throughout the Credit Union. You'll experience our awesome team atmosphere by working with other Interns on projects, volunteering in the community, and participating in events and educational sessions.
Our intent is to create a future career path for students who have an interest in the financial services industry. IGNITE is designed to expose you to a variety of opportunities while fostering growth and learning.
We are seeking students that are interested in a Contact Center internship for Summer 2023. In past years the Contact Center internship has involved a focus on reviewing and analyzing data to identify training opportunities and/or trends in member inquiries. There has also been project work done to better understand the phone system and how best to utilize its features.
Requirements for the Contact Center internship:

  • Currently attending an accredited college or university
  • Rising juniors and seniors working toward a bachelor's degree in Business Administration or related. Rising sophomores may be considered.
  • Minimum 3.0 GPA
  • Ability to work full time hours for the summer (40 hrs/week, generally 8:00-5:00 Monday-Friday) for the duration of the 12-week program (May 30, 2023-August 11, 2023). The schedule will involve onsite days based in Gurnee, IL. Local candidates only.
  • Familiarity with Microsoft Office 365
  • Good written and verbal communication skills
  • Analytical and strategic thinking skills, ability to problem solve
  • We are seeking diversity in all dimensions! Ethnicity, gender, sexual orientation, religion, work experience, volunteer experience and more!
    Check out more info about the Program on our careers site. Go to:
    About CCU
    Our mission is to empower our members to live better lives.
    We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're a not-for-profit, member-owned credit union, we have members. And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.
    We serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and have 16 branch locations in Illinois. We're one of the largest and fastest growing credit unions in Illinois. And, we're top-rated too! Forbes magazine has named us one of "America's Best Credit Unions".
    Equal Opportunity Employer
    CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
    We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at HR_Dept@myconsumers.org or 877-275-2228.

Keywords: Consumers credit union, Waukegan , Contact Center Summer 2023 Intern, Other , Gurnee, Illinois

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