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Dog Daycare Shift Lead

Company: Dogtopia of Deer Park
Location: Barrington
Posted on: August 7, 2022

Job Description:

Job DescriptionShift Lead - DOGTOPIA OF DEER PARK, IL

Dogtopia - dog daycare, boarding, and spa services has an opening for an energetic, organized, sales and solution-minded individual to join our team as a Shift Lead to work our afternoon week day shifts 1:45 PM to 9:00 PM with some weekends. This is a customer service focused, key role without our business to manage the health and safety environment for all dogs in our care as well as servicing each customer to exceed their expectations. Extensive training is provided for this position. If you are a leader among people, LOVE dogs and caring for them, then this IS the role for you.

ABOUT YOU

  • You love dogs and would love managing an environment that cares for them all day, every day!
  • You are operationally minded and produce high quality work.
  • You enjoy planning a team's work tasks, communicating the plan and driving the execution of the plan.
  • You're a clear communicator.
  • You have experience with dogs in either a daycare or veterinary setting
  • You're the kind of person who takes your job seriously.
  • You're careful not to make mistakes and can be counted on to keep your team and all of the dogs in your care safe and well cared for!
  • You are cooperative, helpful and careful
  • You enjoy working in a collaborative harmonious teamwork environment while driving results.
  • You are looking for long term employment.
  • You are looking to add management experience to your resume*If you are seeing yourself in these words, we'd love to talk to you about our Team Lead role

    About the Team Lead roleThe Team Lead is responsible for maintaining accountability and safety for a team of employees and a large group of customer dogs! We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required.

    Team Leads must meet the following requirements, demonstrate leadership, as well as outstanding customer service both internally and externally.

    Responsibilities include but are not limited to:
    • Upholding and setting the example for our company values
    • Overseeing development of team members, including offering regular feedback throughout the shift
    • Providing the highest level of customer service to our clients
    • Placing dogs into appropriate playrooms for all day play
    • Removing dogs from play when pet parent arrives - giving detailed feedback about the dog's day
    • Ability to invoice customer purchases accurately
    • Ensuring all Dogtopia health and safety policies are followed
    • Evaluating new dogs who would like to enroll in our program
    • Ensure cleanliness of the facility at all times
    • Completing baths and nail trims for customers Successful candidates should:
      • Have extensive experience with dogs through dog daycare, dog training or veterinary businesses
      • Have a genuine affinity for dogs; they are the center of our business!
      • Be willing and able to complete our E-learning training modules (attending the playrooms will be required on occasion)
      • Possess strong verbal communication skills
      • Demonstrate proven customer service skillsAs part of the management team, it is expected that shift leaders will be assigned special projects, duties and responsibilities in addition to the above list to develop further growth towards management positions.
        • Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eYExperience:
          • Management: 2 Year (Preferred)
          • Dog Daycare, Veterinary or Shelter 1 year (Required)
          • Sales Management: 1 Year (Preferred)Education:
            • High School diploma - Bachelors or Associates Degree PreferredShifts:
              • Evening shifts (Required)
              • Weekends (Required)
              • Holidays (Required)
              • 30-40 hours per week

Keywords: Dogtopia of Deer Park, Waukegan , Dog Daycare Shift Lead, Other , Barrington, Illinois

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