Card Services Specialist
Company: Abbott Laboratories Employees Credit Union
Location: Gurnee
Posted on: June 18, 2022
Job Description:
Job DescriptionSUMMARY: Assists members while performing
functions related to card management. Monitors all fraud activity
and perform functions to promote fraud related protection
measures.ESSENTIAL FUNCTIONS: Plastics Function:
- Orders plastics for all debit cards to include re-issues for
fraud and lost/stolen cards
- Monitors plastic for Instant Issue debit card inventory and
replenish as necessary
- Performs daily debit card adjustments
- Refunds debit card fraud
- Preps debit card orders and hot cards for imaging
- Processes monthly report and monitor expiring debit cardsFraud
Function:
- Reviews monthly debit card fraud reports
- Completes debit card fraud chargeback function
- Reads all incoming alert Fraud alerts and distribute to
appropriate staff
- Monitors and reports any fraud related item or trends to
management and risk
- Prepares monthly fraud reports
- Monitors CAMS report and account compromises. Assists in
account re-issuesCollection Function:
- Runs courtesy pay reports to include 15 day negative, aging and
month end reports
- Completes courtesy pay/overdrawn account collections
- Processes charged off accounts to include share accounts
- Completes member expulsions
- Forwards designated charged off accounts to Transworld/CU
Collections
- Updates Chex Systems
- Submits fraud claims to CUNA MutualAppraisal Function:
- Orders, receives and distributes real estate appraisal
requests
- Monitors real estate professional appraisal individual
filSECONDARY FUNCTIONS:
- Other duties as may be assigned QUALIFICATIONS:
- Education Required: High School Diploma or equivalent
(GED)
- Experience Required: One (1) year of customer service or retail
sales experience
- Experience Preferred: Two (2) years of customer service
experience in a financial institution in the processing of VISA,
fraud and collection
- Knowledge, Skills and Abilities (KSAs):
- Ability to perform job functions independently
- Ability to work as part of a team
- Ability to verbally communicate effectively with internal
and/or external members
- Ability to use computers and job-specific technology/software
efficiently
- Maintains confidentiality
- Performs responsibilities with composure, quality and accuracy
under stress of deadlines/requirements
Keywords: Abbott Laboratories Employees Credit Union, Waukegan , Card Services Specialist, Other , Gurnee, Illinois
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