Card Services Specialist

Company: Abbott Laboratories Employees Credit Union
Location: Gurnee
Posted on: June 18, 2022

Job Description:

Job DescriptionSUMMARY: Assists members while performing functions related to card management. Monitors all fraud activity and perform functions to promote fraud related protection measures.ESSENTIAL FUNCTIONS: Plastics Function:

• Orders plastics for all debit cards to include re-issues for fraud and lost/stolen cards
• Monitors plastic for Instant Issue debit card inventory and replenish as necessary
• Performs daily debit card adjustments
• Refunds debit card fraud
• Preps debit card orders and hot cards for imaging
• Processes monthly report and monitor expiring debit cardsFraud Function:
  • Reviews monthly debit card fraud reports
  • Completes debit card fraud chargeback function
  • Reads all incoming alert Fraud alerts and distribute to appropriate staff
  • Monitors and reports any fraud related item or trends to management and risk
  • Prepares monthly fraud reports
  • Monitors CAMS report and account compromises. Assists in account re-issuesCollection Function:
    • Runs courtesy pay reports to include 15 day negative, aging and month end reports
    • Completes courtesy pay/overdrawn account collections
    • Processes charged off accounts to include share accounts
    • Completes member expulsions
    • Forwards designated charged off accounts to Transworld/CU Collections
    • Updates Chex Systems
    • Submits fraud claims to CUNA MutualAppraisal Function:
      • Orders, receives and distributes real estate appraisal requests
      • Monitors real estate professional appraisal individual filSECONDARY FUNCTIONS:
        • Other duties as may be assigned QUALIFICATIONS:
          • Education Required: High School Diploma or equivalent (GED)
          • Experience Required: One (1) year of customer service or retail sales experience
          • Experience Preferred: Two (2) years of customer service experience in a financial institution in the processing of VISA, fraud and collection
          • Knowledge, Skills and Abilities (KSAs):
          • Ability to perform job functions independently
          • Ability to work as part of a team
          • Ability to verbally communicate effectively with internal and/or external members
          • Ability to use computers and job-specific technology/software efficiently
          • Maintains confidentiality
          • Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements

Keywords: Abbott Laboratories Employees Credit Union, Waukegan , Card Services Specialist, Other , Gurnee, Illinois