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Card Services Specialist

Company: Abbott Laboratories Employees Credit Union
Location: Gurnee
Posted on: June 18, 2022

Job Description:

Job DescriptionSUMMARY: Assists members while performing functions related to card management. Monitors all fraud activity and perform functions to promote fraud related protection measures.ESSENTIAL FUNCTIONS: Plastics Function:

  • Orders plastics for all debit cards to include re-issues for fraud and lost/stolen cards
  • Monitors plastic for Instant Issue debit card inventory and replenish as necessary
  • Performs daily debit card adjustments
  • Refunds debit card fraud
  • Preps debit card orders and hot cards for imaging
  • Processes monthly report and monitor expiring debit cardsFraud Function:
    • Reviews monthly debit card fraud reports
    • Completes debit card fraud chargeback function
    • Reads all incoming alert Fraud alerts and distribute to appropriate staff
    • Monitors and reports any fraud related item or trends to management and risk
    • Prepares monthly fraud reports
    • Monitors CAMS report and account compromises. Assists in account re-issuesCollection Function:
      • Runs courtesy pay reports to include 15 day negative, aging and month end reports
      • Completes courtesy pay/overdrawn account collections
      • Processes charged off accounts to include share accounts
      • Completes member expulsions
      • Forwards designated charged off accounts to Transworld/CU Collections
      • Updates Chex Systems
      • Submits fraud claims to CUNA MutualAppraisal Function:
        • Orders, receives and distributes real estate appraisal requests
        • Monitors real estate professional appraisal individual filSECONDARY FUNCTIONS:
          • Other duties as may be assigned QUALIFICATIONS:
            • Education Required: High School Diploma or equivalent (GED)
            • Experience Required: One (1) year of customer service or retail sales experience
            • Experience Preferred: Two (2) years of customer service experience in a financial institution in the processing of VISA, fraud and collection
            • Knowledge, Skills and Abilities (KSAs):
            • Ability to perform job functions independently
            • Ability to work as part of a team
            • Ability to verbally communicate effectively with internal and/or external members
            • Ability to use computers and job-specific technology/software efficiently
            • Maintains confidentiality
            • Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements

Keywords: Abbott Laboratories Employees Credit Union, Waukegan , Card Services Specialist, Other , Gurnee, Illinois

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