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Patient Care Coordinator III

Company: Aerotek
Location: Waukegan
Posted on: January 15, 2022

Job Description:

***No healthcare experience? No problem! Want to get into healthcare? Want the chance to grow within a company? APPLY TODAYONSITE:Typically later shift for new hires as late as 10:30am-7pm but training may be various hours)training hours would be 8am until 4:30pm (*Note: Central Time)Purpose:Describe the primary goals, objectives or functions or outputs of this position.This position is responsible for providing high volume call center support and best in class customer service to patients and health care providers. This role will be responsible for educating patients on the enrollment process, handling status inquiries along with scheduling deliveries. This position uses the core CRM system to manage workload, perform activities and route work to other members of the team.Responsibilities:*Provide subject matter expertise of program requirements and application status while maintaining a high level of customer service, sense of urgency, reliability, data entry skills, active listening, proper phone etiquette, great verbal and writing skills, and teamwork spirit*As the initial point of contact for patients and HCPs that we support guide callers through the application process to determine resolution of inquiry*Ensure correct information or directs the call to the appropriate team member while maintaining a high level of professionalism*Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or adverse drug events to the appropriate party or system*Identifies potential Adverse Event situations for reporting to Pharmacovigilence ensuring meets FDA regulations*Meet performance standards in alignment with predefined metrics*Completes all required training in order to perform all functions in the position e.g., soft skills certification along with program overviewsQualifications:List required and preferred qualifications (up to 10). Include education, skills and experience.*High School Diploma or GED required. Associate or College Degree Preferred*Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable*Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings*Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resourceso 40 Hours M-F availability 7am-7pm (typically later shift for new hires as late as 10:30-7 but training may be various hours)o Overtime sometimes mandated up to 10 hours may involve weekendsExperience Level:Entry LevelAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Waukegan , Patient Care Coordinator III, Other , Waukegan, Illinois

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