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Resource Professional (Waukegan IL)

Company: CorTech
Location: Gurnee
Posted on: November 17, 2021

Job Description:

Pay rate:$32.00/hr.The Resource Professional oversees the day-to-day relationship between the customer, Recruiters and vendor representatives with respect to order and assignment management activities. Manages the day-to-day process outlined in our VMS program providing quality candidates for the customerResponsible for order management processValidate incoming orders to insure complete understanding of order requirementsDistribute orders to appropriate office and suppliers in accordance with the program contract terms and conditionsManage contractor assignment dataReview candidates resumes to insure all client requirements are metMeet or exceed all program SLAs and determined by accountIdentify and develop new business opportunitiesAssist Professionals in increasing fill rate on all program ordersInsure all required program on-boarding requirements are metMeet with client managers to insure complete understanding of business requirementsAssist with the collection of all new assignment paperworkManage the day-to-day CWS operations for their respective portion of program, which include, management of the requisition process for assigned client, prioritization of orders and requisitions, expedient issue resolution, further refining throughout the process with emphasis on responsiveness and customer services for assigned client; depending upon the engagement size, may train or assign work to administrative staffResponsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management and issue/conflict resolution (services and grows the contractor / subcontractor population, managing client and contractor / subcontractor expectations and troubleshooting and issue resolution, etc.).Establishes and develops manager relationships within assigned clients and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the Program Manager staff, the profitability of each contractor/subcontractor placement or conversionHelp manage sub-vendor / supplier relationship for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction, as well as quality, of each placement.Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for program expansion or utilization.Is knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes.Responsible for ensuring resolution to the day-to-day issues that arise among the contractor/subcontractor population, within their respective program. Reports issues to respective supplier or client for resolution and/or escalation to Program Manager as needed.Required SkillsKnowledge of IT terminology and IT job requirementsAbility to apply recruiting experience to other client verticals (Clinical, Legal and Creative) may be necessaryDemonstrated ability to analyze information, people, data and other resources to determine courses of actionAbove average communications skills (oral, written, and listening)Ability to think strategicallyAbility to follow standard process and program guidelinesAbility to delivery the highest standard of customer serviceAbility to develop and execute order management strategiesOrder and Assignment ManagementRequired EducationBachelor's Degree in Business, Human Resources or related fieldRequired Years of ExperienceMinimum of 18 months of staffing or recruiting experience, with a minimum of 6 months in account management or coordination is preferred.Desired Skillsreally looking for someone who has supported an MSP account/program before and has experience using any VMS - Beeline is a huge plus!

Keywords: CorTech, Waukegan , Resource Professional (Waukegan IL), Other , Gurnee, Illinois

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