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Host/Hostess

Company: Great Wolf Lodge
Location: Gurnee
Posted on: October 10, 2021

Job Description:


At Great Wolf, the Host/Hostess is the first impression for guests in their dining experience and is critical to ensuring all feel welcomed. The Host/Hostess is responsible for greeting guests, escorting them to tables, and monitoring their needs throughout service.

Base Rate $11.00/hr.  Bonus - $2/hr per hour.  (See details below.)

Essential Duties & Responsibilities

  • Welcomes patrons and escorts them to their assigned dining area; tracking table availability via floor plan board
  • Informs customers of promotions and notifies them of assigned server
  • Manages patron wait list as needed
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol control policies.
  • Helps dining room staff by setting and clearing tables; replenishing water; and serving beverages as needed

Basic Qualifications & Skills

  • Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed
  • AM or PM shifts available
  • Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

  • Previous host and/or restaurant front of house experience
  • Strong communication skills
  • Proven teamwork
  • Projects professional image that inspires trust and confidence
  • Enthusiastic and positive energy

Physical Requirements

  • Able to lift up to 30 lbs.
  • Able to bend, stretch, and twist
  • Able to stand for long periods of time

*$2/hr Bonus paid in the event Pack Member exceeds 20 hours worked in a given pay week, and Bonus applies back to the first hour worked in such pay week. Bonus available for select positions and rates may differ by job code. Valid only for full pay weeks between May 28, 2021 through October 28, 2021 at participating Great Wolf Lodge locations. Pack Member must work greater than 20 hours in a given work week; only hours actually worked are eligible for the $2/hr Bonus calculation. All local, state, and federal taxes will apply. May be revoked by Great Wolf at any time with or without notice. All terms of program subject to interpretation by Great Wolf In its sole discretion and may modify the terms to comply with local and state law. Please contact Human Resources for additional information and other limitations.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Lodge, Waukegan , Host/Hostess, Other , Gurnee, Illinois

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