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Member Service Representative (Full-Time) - Recruit Training

Company: Navy Federal Credit Union
Location: Great Lakes
Posted on: June 12, 2021

Job Description:

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Job Description

YOUR LIFE'S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you're passionate about.

What's Important to You Is Important to Us

We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.

Don't take our word for it.

  • FORTUNE 100 Best Companies to Work For
  • Computerworld Best Places to Work in IT
  • FORTUNE Best Workplaces for Millennials
  • Forbes America's Best Employers

Basic Purpose

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision.

  • Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform-banking functions
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment
  • Significant experience presenting on financial topics
  • Significant experience with community outreach tasks and responsibilities

Hours: Available Monday - Saturday: hours based on business needs.

Location: Great Lakes Training Center. Indiana Street, MCPON Hall, Building 1313

  • Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Keywords: Navy Federal Credit Union, Waukegan , Member Service Representative (Full-Time) - Recruit Training, Other , Great Lakes, Illinois

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