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Customer Service II

Company: Iconma, L.L.C.
Location: North Chicago
Posted on: June 10, 2021

Job Description:

  • 3 - 5-year experience required.
  • Takes inbound or places outbound calls to provide information to customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe).
  • Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word

Required Skills:

  • Knowledge and experience using Microsoft Office 365 CRM exposure (Salesforce, Zendesk, etc..)
  • Critical thinking skills
  • Bilingual- Must be able to speak Spanish and/or French or both along with English

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: Iconma, L.L.C., Waukegan , Customer Service II, Other , North Chicago, Illinois

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