Customer Service II
Company: Iconma, L.L.C.
Location: North Chicago
Posted on: June 10, 2021
- 3 - 5-year experience required.
- Takes inbound or places outbound calls to provide information
- Utilizes a database to retrieve customer or company
- Must be able to learn and follow detailed instructions, use a
variety of resources and possess good organizational skills to
provide accurate information.
- Must demonstrate patience, tact, empathy and problem-solving
skills with consistently good voice quality.
- Can organize and handle calls with speed and accuracy.
- Can work with complex computer applications and resource
- Can use multiple operating environments (Windows, DOS,
- Must have proven skills in the following PC software products
Lotus Notes, Excel, MS Word
- Knowledge and experience using Microsoft Office 365 CRM
exposure (Salesforce, Zendesk, etc..)
- Critical thinking skills
- Bilingual- Must be able to speak Spanish and/or French or both
along with English
As an equal opportunity employer, ICONMA prides itself on
creating an employment environment that supports and encourages the
abilities of all persons regardless of race, color, gender, age,
sexual orientation, citizenship, or disability.
Keywords: Iconma, L.L.C., Waukegan , Customer Service II, Other , North Chicago, Illinois
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