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Call Center Representative

Company: Great Lakes Credit Union
Location: North Chicago
Posted on: June 9, 2021

Job Description:

Are you looking for a Customer Service position you enjoy with a stable work schedule, paid holidays off, and an employee benefit package?

We are looking for Call Center Representative's to join our team!

Great Lakes Credit Union offers competitive pay and a generous benefit package, including medical, dental and vision insurance; life and disability insurance; 401k with company match; paid vacation and legal holidays!

Department Days/Hours: Monday-Friday 8:45am to 5:15pm and Saturday 8:45am to 3:15pm

Job location is North Chicago, IL

If you like the challenge of a fast-paced work environment and enjoy being part of a collaborative team of professionals, this might be the career for you! The Call Center Representatives are provided on-going coaching and training so they are well-prepared to deliver optimal service. The Manager and Supervisors provide support to the representatives and encourage a cooperative professional environment.

Call Center Representative's primary duties include:

  • Assist members over the phone with inquiries regarding accounts, loans, statements, transaction history, debit and credit cards, external transfers, etc.
  • Research and resolve member service problems in a timely manner.
  • Assist members in the use of electronic services like WebConnect, mobile banking, and bill pay.
  • Assess member needs and recommend products or services that will enhance their financial well-being, and simplify their financial responsibilities.
  • Provide prompt, knowledgeable, and friendly service in order to build trusting and valued relationships, and to ensure member satisfaction.
  • Seek every opportunity to expand member relationships, and to retain members by addressing their concerns and increasing their satisfaction levels.

Our Call Center Representative's typically possess the following skills and abilities:

  • Minimum of two (2) years of customer service work experience required. Call center work experience is a plus, but not required.
  • Minimum of one (1) year of working experience in a financial institution.
  • Excellent written and oral communications skills.
  • Demonstrated excellent customer service skills, and the ability to convey warmth and appreciation over the phone. Ability to listen and understand inquiries, and to communicate both routine and complex information and instructions.
  • Knowledge of basic financial products and services, including on-line banking.
  • Ability to navigate multiple automated systems to research situations, locate information and perform data entry with Microsoft Word, Excel, and Outlook.
  • Ability to maintain professionalism in stressful situations.
  • Ability to multitask, maintain a high level of concentration, and perform responsibilities with accuracy and in a timely manner.

Keywords: Great Lakes Credit Union, Waukegan , Call Center Representative, Other , North Chicago, Illinois

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