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Senior Delivery Leader - Life Sciences - Chicago

Company: Cognizant Technology Solutions
Location: North Chicago
Posted on: June 9, 2021

Job Description:

Senior Delivery Leader - Life Sciences - Chicago,IL

Overview

Experienced Senior Delivery Leader with a demonstrated history of working in the information technology and services industry for large Life Sciences customers.

Key Responsibilities

Client Satisfaction

  • Understand and manage delivery issues, maintain relationship through formal and informal cadence
  • Solicits Client feedback through informal and formal, works with Engagement Delivery Partner and Client Partner on improving experience
  • First point of contact for the Client Leadership for all Programs/Projects

Delivery Excellence

  • Lead Service and Program Delivery by understanding Client requirements and manage end to end delivery
  • Maintains revenue and profitability forecasts/actuals, ensures proactive and reactive resource fulfilment are met, builds digital and NextGen skills, nurtures and nourish healthy environment

Monitors Engagement Performance

  • Tracks and reports performance against the plan, drives value addition, automation benefits and profitability targets
  • Monitors resource utilization
  • Review and report operation metrics, assess risk and drive mitigation plans
  • Review and manage SOW / work orders / change orders end-to-end

Technology and Transformation

  • Own value addition, service improvement technology expertise and innovation to exceed expectations

Business Development

  • Understands Client culture to identify and qualify extension, expansion and new opportunities
  • Engages with Client counterparts on a regular basis to understand needs

Required Qualifications

  • 15+ years of experience in the IT industry
  • Have a good understanding of the latest business and technology trends in the Life Sciences space
  • Engagement/Delivery Management experience
  • Application maintenance and support experience; deeper understanding of support SLAs, KPIs
  • Effective risk management skills
  • Good interpersonal, and leadership skills
  • Must be detail-oriented and able to manage and maintain all facets of complex assignments
  • Demonstrable problem-solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
  • Demonstrate the flexibility to work among diverse corporate environments, industries, technical and non-technical audiences

Preferred Qualifications

  • MS or MBA degree preferred
  • Strong background in leading delivery for Large Life Sciences Customers driving transformation and recognized as a thought leader

Keywords: Cognizant Technology Solutions, Waukegan , Senior Delivery Leader - Life Sciences - Chicago, Other , North Chicago, Illinois

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