(Nasdaq: OPRT) is a financial services company that leverages its
digital platform to provide responsible consumer credit to
hardworking people. Using A.I.-driven models that are built on 15
years of proprietary customer insights and billions of unique data
points, Oportun has extended more than 4 million loans and over $10
billion in affordable credit, providing its customers with
alternatives to payday and auto title loans. In recognition of its
responsibly designed products which help consumers build their
credit history, Oportun has been certified as a Community
Development Financial Institution (CDFI) since 2009.
able to provide affordable and responsible loans to traditionally
unserved consumers, and score 100%of its loan applicants. Since its
first loan in 2006, Oportun has saved its customers more than $1.8
billion in interest and fees when compared to other options
typically available to people with little or no credit history. By
reporting repayment performance to the major credit bureaus, the
company has also helped more than 890,000 people begin to establish
a credit history.
Oportun is a mission-driven, technology-powered provider of
inclusive, affordable financial services and a certified Community
Development Financial Institution (CDFI).
We seek to serve the 100 million people in the US who are shut out
of the financial mainstream because they are credit invisible or
are mis-scored because they have limited credit history. By lending
money to hardworking, low-to-moderate income individuals,
we help them move forward in their lives, demonstrate their
creditworthiness, and establish the credit history they need to
access new opportunities.
Since 2006, we have lent over $6.8 billion through over 3.1 million
affordable small dollar loans and have helped over 730,000 people
start establishing credit. In recognition of inventive approach, we
were recognized by Time Magazine as one of 50 Genius Companies
inventing the future.
The Bay Area News Group recognized Oportun as a Top Workplace in
2019. Come and be a part of our community of employees, partners,
and customers who are devoted to expanding financial opportunity
for millions. When we work together, we can make life
WHAT DOES A CUSTOMER LOYALTY REPRESENTATIVE DO AT
Customer Loyalty Representative creates and generates a rewarding
and unique customer service experience. At Oportun, Customer
Loyalty Representatives are passionate about listening, helping,
and connecting with people. As a key member of our team, you will
make the mission of Oportun come to life by educating our customers
about our responsible affordable loans and the benefits of
establishing credit through our loans. You are goal oriented and
results driven while always exhibiting the Oportun
We are a
mission-driven financial services company and we provide you the
tools and training to make you successful. Youll be measured by
your customer service, punctuality and attendance as well as your
ability to consistently achieve your goals through outreach.
Outreach entails engaging with
potential clients in person to increase community awareness
about Oportun. For example, you will be expected to visit and build
relationships one-on-one, with surrounding businesses and at local
community events outside of the store.
HOW TO BE SUCCESSFUL?
- Develop and
maintain great customer relationships with service excellence in
mind, while promoting the Oportun brand to create return
relationships and lead Outreach for our retail stores.
personal and team goals by obtaining referrals and ensuring that
new and returning customers are aware of the value and benefits of
community involvement. Increase outreach and awareness by building
partnerships and holding events at local businesses, nonprofit
organizations, churches, schools, and community events.
first-class customer service while accurately processing loan
applications with all the proper documentation consistent with our
compliance standards to limit the number of non-approved
applications and improving loan turn-around time.
Internal and external communication skills through customer
education, promotion and conversion.
- Quickly and
accurately learn our products, services and procedures and meet
policy and regulatory requirements.
manage cash handling, taking cash payments and balancing a cash
- Comply with
all regulatory and audit requirements.
positively as a team within the company mission to serve our
customers as the most important consideration.
- Be a role
model by living Oportuns Core Values: Service, Care, Innovation,
Courage, Excellence, and Empowerment.
WHAT KEY QUALIFICATIONS ARE NEEDED?
Approachable and proactive in meeting and exceeding customer needs
and providing excellent service
Use appropriate strategies to achieve and/or exceed
communication and listening skills with a high degree of
professionalism and ability to interact effectively with
individuals from diverse backgrounds in-person and over the
good judgment, initiative and problem solving consistent with our
compliance standards to resolve Oportuns customer concerns and
ensure a positive customer experience outcome
- Have a
- Must be a
team player and work well with others
computer proficiency and systems knowledge
- Need to be
flexible and adaptable for team, customer needs and scheduling
(Stores are open 7 days a week typically between 9 a.m. to 7
- High School
diploma or equivalent preferred