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Site Operations Lead

Company: Safemark Systems
Location: Gurnee
Posted on: June 6, 2021

Job Description:


The Site Operations Lead is a high-energy multitasker who can communicate effectively with interdepartmental staff and help our organization meet our goals successfully. Responsible for leading day-to-day operations within the park(s) along with ensuring that all equipment located at our customer sites is maintained effectively and efficiently. Safety audits, quality control, training, documenting are key elements of the position.


  • Oversees Service Technicians who are responsible for the service and maintenance of mobility and locker equipment
  • Manages the workflow of employees, creates team schedules, and delegates tasks
  • Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives
  • Assists park's guests with kiosk and locker operations
  • Trains park personnel on customer service and equipment operations on kiosk and locker operations as outlined in the Go-Pod Operations Manual
  • Analyzes complex situation and establishes a positive outcome for customers
  • Communicates effectively and professionally when interacting with customers and management
  • Acts as a liaison between the park and their guests to resolve concerns
  • Maintains a clean and orderly area around locker locations by removal of spills and debris
  • Exhibits skillful use of all types of tools, both machine and hand tools used in maintenance activities
  • Assists with the repairs and maintenance of the mobility and locker products within the parks, including strollers, wheelchairs, ECVs, lockers, and other allied equipment
  • Monitor operations throughout the company and look for ways to increase productivity and lower costs
  • Prepares reports as requested by management
  • Exhibits a vigilant and pro-active approach on loss prevention, partners with security and loss prevention on implementing stringent loss prevention measures
  • Performs other duties as assigned


  • High school diploma or equivalent
  • 2-4 years of supervisory experience preferred
  • Excellent communication, time management, planning and organizational skills
  • Proficient in Microsoft Office
  • Ability to work outdoors in a variety of weather conditions
  • Able to work a flexible schedule that includes weekends and/or holidays
  • Mechanically inclined and, oriented
  • Exhibits a professional attitude in a fast-paced environment
  • Travel may be required

Keywords: Safemark Systems, Waukegan , Site Operations Lead, Other , Gurnee, Illinois

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