Operations Manager (Military Veterans Encouraged to Apply)

Company: Amazon.com, Inc.
Location: Waukegan
Posted on: June 6, 2021

Job Description:

ABOUT AMAZON

Do you want to work hard, have fun and make history? If you do then a leadership role in Hubs within Global Specialty Fulfillment (GSF) could be the right career choice for you. Our teams are changing the way we support Grocery and Sub Same Day (SSD) customer offerings around the globe every single day and solving some of the biggest distribution and supply chain challenges within these businesses.

Amazon's GSF Hub teams are looking for highly motivated, curious leaders who can cut through ambiguity to continually improve our processes to innovate on behalf of our customers. Our teams work to support distribution to our grocery and SSD stores and fulfillment centers to deliver the highest quality of inventory on time of ambient, chilled/frozen, produce and non-consumables best of Amazon goods in the largest multi-temp buildings Amazon operates globally. We are continuing to invent to find solutions to make sure we are delivering for these high growth verticals.

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people to deliver on this promise.

Amazon is seeking Managers for our GSF Hub Distribution Center network throughout the United States. Your role will be focused on supporting expansion and growth of our Hub business. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. As we continue to grow, we will rely on smart and scalable practices to enable execution of a best-in-class operation and drive cost down. A candidate with prior distribution (DC) warehouse or grocery operations experience is an ideal fit, as this role will require you to lean into your experiences on how to effectively manage DC operations, associates, partners, and operational metrics. In these roles, you will have broad responsibility of operations including but not limited to HR, Safety, Inbound, Outbound, Quality and people engagement. Where the path forward is unclear, you will be required to partner and drive solutions through cross functional teams but often, you will be expected to be the driver and owner of yours and your team's success.

Four key areas that you'll always focus on are the Safety, Quality, Customer Experience and Cost. As an Operations Manager you will work to remove manager and associate barriers to support daily execution and you will be the primary point of contact for many Amazon support teams requiring excellent soft skills. You will also need to be able to juggle multiple priorities and delegate effectively while building and driving a strong site culture. Through support team influence, you will invent new strategies that will help improve our associate and customer experience. We are always looking for talented individuals who would like to quickly take on responsibility and join the team that further enhances innovation and excellence in operations.

Supervisory Responsibilities

You and your team of 20+ direct managers are responsible for delivering a best in class customer and associate experience. You are responsible for ensuring that you have properly trained people, whose needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speed and drive the it is always day 1 mentality We strive for scalable solutions to improve our overall business. Executing well thought out approaches to problem solving and designing short term solutions while partnering with various Support teams to design the long-term solution will be a key element of your job.

Additional Job Elements

• Lift and move product up to 49 pounds
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Must be able to stand/walk for up to 10-12 hours
• Able to travel up to 5% of your time.
• Flexibility in schedule as you may be required to work any day/night of the week, across daily operating hours
• Effectively communicate with internal and external partners
• Problem solve complex solutions to find scrappy, scalable solutions for customers and associates
• A Bachelor's Degree or 2+ years Amazon (blue badge/FTE) experience
• 3+ years of direct management experience for employees and their performance
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Basic Qualifications

• You have a completed bachelor's degree or 2+ years of Amazon experience
• You are authorized to work in the US without sponsorship.
• You take ownership in your work and team and are available to work overtime during Amazon's peak holiday season and as needed year-round. In addition, you are flexible to work on any type of assigned shift (nights, weekends, etc.).
• You pride yourself in leading others; you have direct management experience and have been responsible for your employees' performance.

You have an eye for efficiency and have experience identifying and executing process improvement initiatives.

Preferred Qualifications

• Experience managing a team of 2+ salaried employees and 70+ indirect employees
• Experience scoping, leading, and implementing process improvements through Lean Six Sigma and/or Kaizen
• Demonstrated problem solving skills and analytical skills
• Excellent customer service skills, communication skills and interpersonal skills
• A Bachelor's or Master's Degree in Engineering, Operations, Supply Chain/Logistics, or a related field

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Keywords: Amazon.com, Inc., Waukegan , Operations Manager (Military Veterans Encouraged to Apply), Other , Waukegan, Illinois