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eServices Specialist (Temporary 6 mos assignment)

Company: Consumers Credit Union
Location: Gurnee
Posted on: June 5, 2021

Job Description:

We're Consumers Credit Union (CCU) and our mission is to empower our members to live better lives.

We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're a not-for-profit, member-owned credit union, we have members. And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.

In fact, we serve over 178,000 members and have over $2.6 billion in assets. We employ nearly 500 people in the Chicago area and have 18 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we've been around for over 80 years, we're just getting started!

So what about you? Are you looking to work a few hours a week in a basic administrative job that will keep you busy for the next few months? If this sounds about right, then check out the job below!

We're currently looking for a eServices Specialist to help our eServices team! This is a perfect opportunity for an individual who is looking for a "work from home" position and wants to use their problem solving, analytical, and communication skills in a Technology department. This is a full time (40 hrs/week) temporary opportunity for approximately 6 months. You will be scheduled Monday-Friday 8:00 am - 5:00 pm.

As a Temporary eServices Specialist the main responsibility will be to help process mobile check deposits that are received by the Credit Union. This involves carefully reviewing the check to make sure it meets all necessary parameters and then deciding to "approve or decline" the transaction. The following step is to appropriately release the funds to the bank account. This work takes a keen eye for details and computer proficiency. The queue continues to fill up and daily deadlines must be met, so time management is important as well!

Additional responsibilities will include working with other staff such as Accounting and the Contact Center to assist members and to clean up discrepancies in accounts so communication and multitasking skills come into play.

Qualifications:

  • High School diploma or equivalent required
  • 2 years of customer service or related experience required
  • Computer proficient with ability to work in multiple software programs at a given time
  • Ability to meet daily deadlines
  • Appreciation for and understanding of routine and manual processes

Equal Opportunity Employer:

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at HR_Dept@myconsumers.org or 877-275-2228.

Keywords: Consumers Credit Union, Waukegan , eServices Specialist (Temporary 6 mos assignment), Other , Gurnee, Illinois

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