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Summer Internship - Guest Services Representative

Company: WILLOW CREEK ASSOCIATION
Location: Barrington
Posted on: May 3, 2021

Job Description:

Job DetailsLevelEntryJob LocationGlobal Leadership Network - South Barrington, ILPosition TypeInternshipEducation LevelHigh SchoolSalary RangeUndisclosedTravel PercentageNoneJob ShiftDayJob CategoryCustomer ServiceDescriptionSummer intern staff play a critical role in the success of The Global Leadership Summit on August 5-6. If you have a passion for the local church and helping Christians grow their leadership to maximize Kingdom impact, please consider applying for a summer intern position. Dates: June 7 - Aug 13, 2021, 40 hrs/wk (higher during peak periods). Purpose: The Guest Services Representative is our front-line contact to serve our guests registering for The Global Leadership Summit - the online experience or those attending in-person at 600+ sites across the country. Customer support can include phone, email and online engagement.Primary Responsibilities: Interact with guests on a continual basis daily in receiving calls and responding to e-mails Daily process data entry that is received through phone, e-mail and mail into our CRM for guest registrations, membership orders and resource orders; daily process any edits to "empty" registrations and registrations needing changes The majority of time will be serving guests through inbound calls or responding to e-mails Other research, operational projects as assigned and data validation Become knowledgeable in our membership program to inform guests about partnership and benefitsQualificationsPosition Requirements: Ability to remain positively engaged during long periods on the phone Comfort engaging with guests via the phone and in e-mail and chat Fluency in Microsoft Office products Ability to manage projects under pressure Strong interpersonal/teaching skills Comfort in talking with senior leaders Team-oriented: willingness to serve as needed High attention to detail Ability to speak multiple languages (preferred) Ability to multi-task At least two completed years of high school Strong communication and customer service skill set Basic understanding of the internet and chat rooms. A vital relationship with Jesus Christ as Lord and Savior An active participant of a local church that holds to a historic, orthodox understanding of biblical Christianity.Core Organizational Values: Dependent on God: We seek direction and discernment from God as our ultimate Leader, Source, and Guide. Outcome Driven: Out of a desire to improve, we focus on continuous growth. Resilient Flexibility: We are responsive and adaptive to challenges and opportunities with a willingness to adjust. Collaboration: We value the diverse and unique gifts of each other and believe we are better together. Teachability: We listen and respond to feedback, being open to new ideas, people, styles, and opinions. Community: We genuinely care for each other beyond the work we do. God-Honoring Excellence: We give our absolute best to steward personal skills, gifts and experiences with the people and resources available.This is a full-time, non-exempt, seasonal role reporting to the Service Engagement Director. General office hours are Monday through Friday, 8:30am to 5:00pm. Specific days/hours requirement may vary depending on position and number of hours.

Keywords: WILLOW CREEK ASSOCIATION, Waukegan , Summer Internship - Guest Services Representative, Other , Barrington, Illinois

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