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Client Care Coordinator

Company: Home Instead Senior Care
Location: Waukegan
Posted on: February 19, 2021

Job Description:

Home Instead, Northbrook has an exciting new opportunity for a Client Care Coordinator!Objective:The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/CAREGiver introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. They are responsible for overseeing all functions performed by the CAREGivers. PLEASE DO NOT CALL THE OFFICE DIRECTLY FOR APPLICATION STATUS!Primary Responsibilities: Reflect the core values of North Shore Companions, Inc., d.b.a. an independently owned and operated Home Instead franchise. Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan. Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service. Work with other team members to coordinate various aspects of a client's care. Supervise the daily functions of assigned CAREGivers in order to maintain a high level of quality care. Conduct client/CAREGiver introductions with every new client and with every new CAREGiver. Create and maintain client and responsible party records documenting all quality assurance meetings. Plan and execute a schedule that ensures each client has at minimum one quality assurance and one record review visit per month. Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program. Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers. Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed. Greet and welcome each visitor in a friendly, warm and professional manner. Answer each incoming call in a friendly, professional and knowledgeable manner. Maintain regular attendance at the office to execute job responsibilities.Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the teamEach Home Instead franchise is independently owned and operated.

Keywords: Home Instead Senior Care, Waukegan , Client Care Coordinator, Other , Waukegan, Illinois

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