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Technical Product Manager-Software Solutions

Company: ESPO Engineering Corp
Location: Waukegan
Posted on: May 17, 2019

Job Description:

Title Technical Product Manager-Software Solutions Location Waukegan, IL Pay Rate 90-100k Duration of Job Direct hire Requirements Bachelor's in a software, IT, or related technical discipline, andor 5 years of technical product ownership with at least 2 years' experience in a field facing role and strong software background. Very strong verbal written communication skills. Willing to travel up to 40. Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties. Competencies Familiarity with factory automation solutions in production line environments. Experience with database development and administration. Experience writing scripts (LUA, SQL, Python, VBscript, batch files, etc.). Experience developing and leading training classes. Advanced knowledge of Windows PCs and Servers (re-imaging, boot error troubleshooting, permission and user grants setup). Knowledge of Software development with an understanding of programming languages (desirable). Knowledge of Web and mobile application development (desirable). Knowledge of MES ERP SCADA systems. Knowledge of Networked IT systems (desirable). Knowledge of data exchange from remote data services remote devices of varying protocols. Working knowledge of control systems, application software, network topology and enterprise systems. Excellent problem solving and troubleshooting ability. The Technical Product Manager is responsible for all technical aspects of their assigned products as detailed below. The role has cross-functional responsibility and interacts with all departments on matters relating to their products. The role is primarily one of development and will focus on the development of the necessary technical skills within each department to enable them to provide the support needed by the business. This role will also liaise with Domino Group personnel to ensure a strong, collaborative relationship exists with the group technical representatives. Manages product training structure Ensure training materials are complete and up to date. Ensure trainers are well versed and capable of delivering fundamentals. Create training environment which delivers effective knowledge transfer. Implement testing capabilities to support excellent level of helpdesk support on your product line(s). Support training efforts to provide expert level instruction. Support training plan development with department heads. Provide escalation management Take responsibility for the speedy resolution of all product related technical issues. Support the overall escalation process and provide insight and expert level diagnosis as needed. Liaise with group Technical Support Groups to ensure strong working relationships and an adequate network of contacts exist to support local escalation efforts. Manage and report on product status and current known issues. Develop innovative remote support options for customer base (self-support enhancement). Manage and distribute all technical documentation associated with assigned products. Provides technical product support to sales team including pre-sales support (as needed). Fully support trade show events. Supports Commercial training. Will work with Product Marketing Manager to create agendas and will deliver portions of the training. Partners with Product Marketing Manager to drive and manage Channel Readiness for product launches. Manages trial program. Espo Corporation Willowbrook, IL 60527 (630) 789-2525 View all open jobs at Leaders in Technical Recruiting Staffing since 1965 We are an Equal Opportunity Employer and value the benefits of diversity in our work force . All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status or any other attribute or protected characteristic by law. Want to learn more? Click here . If you need assistance applying please contact us at 630-789-2525.

Keywords: ESPO Engineering Corp, Waukegan , Technical Product Manager-Software Solutions, IT / Software / Systems , Waukegan, Illinois

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