Technical Support Representative

Company: Careerbuilder-US
Location: Waukegan
Posted on: May 23, 2023

Job Description:

Role Title: Tech Support Advisor
Employment Type: Contract
Duration: 12 months with high likelihood of extension
Preferred Location: PA, FL, IL

Responsibilities:

• Support customers through troubleshooting support inquiries across a broad spectrum of products and supporting triage on behalf of customer
  
• Listen to customer and uses your technical expertise, creativity and intellectual curiosity to meet their needs
  
• Provide support across multiple channels including web requests, phone, follow-up service tickets, etc. (the amount of time will vary based on operational needs)
  
• Be a voice and advocate for our customers when something doesn't feel right
  
• Develop detailed knowledge about specific product lines and features
  
• Actively seek solutions to customer needs, communicating trends to leadership and suggesting innovative solutions focused on the customer experience
  
• Close teamwork and interaction with Field Service, Operations, Sales and Service Supply Chain organizations
  
• Ability to document technical customer issues into notes that are consumable by other users
  
• Able to research and grasp technical information across multiple tools while taking with customers
  
• Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
  

Keywords: Careerbuilder-US, Waukegan , Technical Support Representative, IT / Software / Systems , Waukegan, Illinois