Technical Support Specialist
Company: HD Supply
Posted on: February 12, 2020
Company Overview USABlueBook is the recognized source of products
and technical support for professional water and wastewater
operators. As the company founded by utility operators, for utility
operators. It is our goal to remain the industry's top technical
and customer service leader. USABlueBook ( www.usabluebook.com ) is
a division of HD Supply. More About USABlueBook USABlueBook was
founded in 1991 when a certified operator, realizing there was no
single-source supplier to meet all of this product needs, decided
to start a company that would do just that. It was his dedication
to providing exceptional service and support to water and
wastewater operators everywhere that made USABlueBook what it is
today. As we continue to expand, our main goal stays the same - to
make sure that all of our customers Get the Best Treatment ! More
About HD Supply HD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one
of the largest industrial distributors in North America. The
company provides a broad range of products and value-add services
to approximately 500,000 customers with leadership positions in
maintenance, repair and operations and specialty construction
sectors. Through approximately 260 locations across 36 states and
six Canadian provinces, the company's approximately 11,000
associates provide localized, customer-driven services including
jobsite delivery, will call or direct-ship options, diversified
logistics and innovative solutions that contribute to its
customers' success. With an active commitment to the communities in
which we operate, HD Supply associates are part of a thriving
organization that supports the virtues of wellness, diversity and
inclusion - all of which are top priorities for the company.
Equally as important is empowering our associates to grow
professionally while providing competitive benefits and
compensation. If you're ready to find a rewarding career and
achieve your full potential with a growing industry leader, HD
Supply is ready for you! Job Description & Qualifications Job
Summary Answers customer phone calls and e-mails related to product
installation, troubleshooting, repairs, recommendations,
specifications, and warranty procedures. Analyzes product problems,
researches product information, and makes appropriate
recommendations for problem resolution. Ensures customers are aware
of relevant regulations/restrictions within assigned industry.
Major Tasks, Responsibilities and Key Accountabilities
- Reviews cases from customers, sales, and customer service to
investigate product issues. Analyzes product problems and
recommends solutions. Conducts appropriate research on product
issues, including reviewing technical and online resources.
- Partners with Sales, Customer Service, and Product Management
teams to create solutions for customers with sourcing, operational,
and/or application issues.
- Uses product knowledge to provide instruction and education to
customers regarding the product and application usage.
- Stays informed on relevant regulations and restrictions to
ensure safety and compliance with customer orders.
- Answers internal and external phone calls and e-mails related
to product questions.Collaborates with peers to review large quote
requests that require additional input.
- Assists customers with finding products in the catalog,
sourcing products, placing orders, providing quotes, verbally
assisting in the proper installation of products, and keeping
customers informed of warranty procedures and information. Compares
and contrasts products for a customer and recommends the
appropriate product based on customer needs. Follows up with
customers when necessary.
- Trains and educates staff. Nature and Scope
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in
accordance with well-defined policies, procedures, and techniques.
Work typically involves regular review of output by a senior
coworker or supervisor.
- None. Work Environment
- Located in a comfortable indoor area. Any unpleasant conditions
would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and
there is frequent opportunity to move about. On rare occasions
there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
Education and Experience
- HS Diploma or GED strongly preferred. Specialized skills
training/certification may be required. Generally 2-5 years of
experience in area of responsibility. Preferred Qualifications &
Job Specific Details HD Supply/ USABlueBook is currently seeking a
Product Specialist to provide support to our customers for our
level & Pressure, Flow, Leak & Locating, charts and gauge sections.
USABlueBook is the country's largest distributor of products for
water and wastewater operations and maintenance. Begun in 1991 as a
company started by operators for operators our unique culture
continues to flourish in support of customers large and small
across the nation. USABlueBook features a 1,862 page catalog with
best-selling products from over 750 suppliers and stocks these in 5
warehouses across the country. At USABlueBook we truly believe in
providing our customers with The Best Treatment in everything we
do. Every Team within our business views their work with the
customer in mind. Do you want to be part of a team that has had
year over year success and offers opportunities for personal and
professional growth? Is the customer always the focus of your
actions and activities in your role? If you do, this may just be
the perfect place for you. www.usabluebook.com . Preferred
- Customer service experience.
- Industry and product experience.
- Technical background.
- Experience in equipment as related to the water/waste water
industry preferred. PRID PRID142 Job Locations US-IL-Waukegan
Posted Date 4 weeks ago (1/14/2020 11:20 AM) Job ID 2020-36220
Business Unit Facilities Maintenance Functional Area Sales Remote
Position? No Position Type Full-Time Posting Location : Postal Code
60085 HD Supply is an Equal Opportunity Minority/Female/Individuals
with Disabilities/Protected Veteran and Affirmative Action
Employer. HD Supply considers for employment and hires qualified
candidates without regard to age, race, religion, color, sex,
sexual orientation, gender, gender identity, national origin,
ancestry, citizenship, protected veteran or disability status or
any factor prohibited by law.
Keywords: HD Supply, Waukegan , Technical Support Specialist, IT / Software / Systems , Waukegan, Illinois
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