WaukeganRecruiter
the smart solution for Waukegan jobs

Guest Care Supervisor-Hotel Operations - Residence Inn (18002IHJ)

Company: Marriott International
Location: Waukegan
Posted on: October 10, 2018

Job Description:

Heres To Your Journey with Residence Inn Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. Find Your World at Residence Inn by Marriott. The Residence Inn Chicago Waukegan/Gurnee, located at 1440 South White Oak Drive, Waukegan, IL, 60085 is currently hiring a Guest Care Supervisor-Hotel Operations. Responsibilities include: Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now, go to: https://jobs.marriott.com/marriott/jobs/18002IHJ?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Waukegan , Guest Care Supervisor-Hotel Operations - Residence Inn (18002IHJ), Hospitality & Tourism , Waukegan, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Supermarket Delivery (Car Required)
Description: Earn money shopping and delivering groceries, giving customers more time to do what they love. br Be Independent Schedule work around your own life. br Have Fun Spend time shopping, exploring (more...)
Company: Instacart
Location: Saint John
Posted on: 10/24/2018

Specialist, Store Protection
Description: GENERAL PURPOSE: This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist (more...)
Company: Ross Dress for Less
Location: Hammond
Posted on: 10/24/2018

Restaurant Team Member
Description: Location: 20505 N Rand Rd., Kildeer, IL 60047 Imagine if everyone had a place to go where they were encouraged to embrace their individuality and come as they are. A place fostering an environment that (more...)
Company: MOD Pizza
Location: Lake Forest
Posted on: 10/24/2018


Seasonal Retail Replenishment - Overnight, Full Time: Oakbrook Center
Description: Job Overview: The Seasonal Overnight Replenishment is responsible for all functions related to the receipt and processing of merchandise entering and leaving the building as well as the upkeep of merchandise (more...)
Company: Macy's
Location: Oak Brook
Posted on: 10/24/2018

Dishwashers
Description: Fogo complements our extraordinary service with extraordinary people. At Fogo de Ch--o we're
Company: Fogo De Chao
Location: Chicago
Posted on: 10/24/2018

Gaucho Chef
Description: We are accepting applications for the following position: Gaucho Chef Churrasqueiro--I We---re a highly-successful and GROWING full service, specialty restaurant
Company: Fogo De Chao
Location: Chicago
Posted on: 10/24/2018

Bartenders
Description: Fogo complements our extraordinary service with extraordinary people. At--Fogo
Company: Fogo De Chao
Location: Naperville
Posted on: 10/24/2018

shift supervisor - Store# 00210, GLENCOE
Description: Summary of Experience Customer service experience in a retail or restaurant environment - 1 year Basic Qualifications Maintain regular and consistent attendance and punctuality, with or without (more...)
Company: Starbucks Coffee Company
Location: Glencoe
Posted on: 10/24/2018

Retail Sales Consultant
Description: What you'll be doing... We want our customers to love the products and overall experience Verizon provides. As a Verizon Retail Sales Representative, or what we like to call a Solution Specialist, you'll (more...)
Company: Verizon Wireless
Location: Elmhurst
Posted on: 10/24/2018

Temporary Retail Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Harwood Heights
Posted on: 10/24/2018

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Waukegan RSS job feeds