Membership Concierge - Concierge
Company: The Embassy Cigar Lounge
Location: Tinley Park
Posted on: April 23, 2024
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Job Description:
We're looking to hire an energetic and outgoing concierge with
outstanding customer service skills. You'll need excellent
communication skills to answer phone inquiries and make
reservations. Your main duties include onboarding new members,
giving prospective members tours of the lounge and outlining
membership tiers and benefits. Welcoming guests and guiding them to
a table that has been cleared and cleaned will also be expected.
You'll ensure that there are enough seats for the entire party and
maintain guest experience throughout their visit. Your attire
should be professional and neat, with comfortable shoes so you can
stand on your feet frequently throughout your shift. If you're a
real people person and a team player who can multitask and pitch in
to help with other duties as needed, we want to meet you! Cigar
knowledge is not needed. Training Provided. Apply today for
immediate consideration.
Responsibilities:
--- Lead all guests to their seats, ensuring they all have a place
to sit, proper glass and tableware, filled water glasses, and
menus
--- Acknowledge all customers warmly immediately upon arrival to
ensure their first impression of the restaurant is positive
--- Handle booking of reservations, be quick to solve seating
problems, and troubleshoot any phone inquiries from customers
--- Respond to questions about the Cigar Menu and guide guests
through selection
--- Maintain clean and neat table throughout guest experience
Qualifications:
--- Must be able to handle a fast-paced atmosphere with periods of
standing on feet for an extended length of time
--- Must have excellent communication, customer service, and
organization skills, as well as the ability to deal with customer
requests in a courteous, efficient, and timely manner
--- Must possess a high school diploma or equivalent GED and should
speak English well
About Company:
At The Embassy Cigar Lounge, we have meticulously crafted an
exclusive atmosphere of refinement and camaraderie, where the art
of cigars is appreciated in an elevated experience. Our mission is
to provide a haven that caters to discerning individuals seeking
exclusivity, unparalleled hospitality, and a vibrant sense of
community within the world of fine cigars. We are dedicated to
curating the finest selection of cigars, offering exceptional
service, creating a space to foster genuine connections, and where
professionals can conduct business in an atmosphere of
sophistication.
Keywords: The Embassy Cigar Lounge, Waukegan , Membership Concierge - Concierge, Hospitality & Tourism , Tinley Park, Illinois
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