Customer Service Team Member

Company: Averus
Location: Gurnee
Posted on: May 13, 2022

Job Description:

Job Description Averus provides fire protection services to businesses throughout the USA. We build relationships with customers and other vendors, to help facilitate safe facilities. We are not a call center and are looking for an individual that is dedicated, likes variety in their work, enjoys working with others, and maintains a professional disposition at all times. After an initial training period, you will be responsible for after-hours service requests (paid an additional $150/week), with a company cell phone and laptop (on average there are only a couple each month). You will be the liaison between our customer and our service partners, managing your customer's required fire services, providing repair quotes, and related needs via multiple outlets: phone, email, software programs, and others. You will work to resolve customer questions, provide guidance on customer issues, assist in facilitating solutions and offer solutions while developing a rapport with your customers. We are looking for a professional, responsible, committed team player to work on our Account Management team. Account Manager Core Responsibilities: Ability to work daily Monday through Friday, with an After Hours Phone On a Rotating Schedule (after hours is an additional $150/week and normally there are only a few calls per month, averaging 15 minutes to resolve) Previous office experience or a similar environment helpful Proficiency in using phones, computers, & email Self-starter with excellent time management and follow-through, the ability to multi-task is a must Develop and maintain positive customer relations to provide outstanding customer service Receive and handle customer and service partner calls and email requests Manage real-time inquires while keeping track of and responding to commitments to follow up with customer/service partner inquiries Identify, research, and resolve customer issues Source new service partners to perform services Resolve or escalate disputes Maintain open communication with service partners to assist in the completion of work within the allotted time and ensure work meets the entire scope of service, is warrantied, and meets the local/state requirement Provide feedback on customer interactions to ensure strategies and policies are in place to attract and retain customers Additional duties include communication, updating databases with the required information as needed, meeting with the team to support customer goals, and others as assigned. Role model and demonstrate professionalism in communication, relationship development, customer service, etc.--- Some of the Perks and Benefits: Paid training on job specifics/requirements Available Health, Dental, Matching 401K, PTO Access to best in class tools and technology OT and Bonus Programs are available About Averus: Learn more: https://youtu.be/46HvybHrtL0 We operate 3 lines of business related to fire prevention. Our goal is to be a vendor-partner to our customers, a reputation that has led to clients which include some of the best in the country, including many Marriott Hotels, Universities, Resort Properties, Office Complexes, The Cheesecake Factory, Noodles & Co, Burger King, Taco Bell and more, we are uniquely equipped to provide outstanding service to sole proprietors and property management teams alike. Our goal is to keep our customers safe, protecting their people and their assets, educating teams, and being the best of the best in our industry, in doing so, we help our customers to focus on what they do best, an honor we take very seriously. COVID-19 considerations: Our office has social distancing practices in place, we also wear masks when not at our own workspace, we have weekly cleaning practices and daily cleaning of high-touch points. Company Description Learn more: https://youtu.be/46HvybHrtL0 Health, Dental, Vision, Retention Bonuses (for techs), Boot Reimbursement (for techs), 401k, Uniforms and More Try something new. Apply alone or even with a friend, adult child, or spouse to work with them as a team We are a family-owned and operated company that considers all employees family members. We are the largest provider of kitchen exhaust cleaning and fire protection services in the USA. Our satisfied customers include sole-proprietors, retail chains, chain restaurants, hotels, casinos, hospitals, supermarkets, food processing, industrial organizations, property managers and more. We operate 3 lines of business related to fire prevention. Our goal is to be a vendor-partner to our customers, a reputation that has led to clients which include some of the best in the country, including many Marriott Hotels and Properties, The Cheesecake Factory, Noodles & Co, Burger King, Taco Bell and more, we are uniquely equipped to provide outstanding service to sole proprietors and property management teams alike. Our goal is to keep our customers safe, protecting their people and their assets, educating teams, and being the best of the best in our industry, in doing so, we help our customers to focus on what they do best, an honor we take very seriously. INNOVATION - TEAMWORK - PERFORMANCE - TECHNOLOGY

Keywords: Averus, Waukegan , Customer Service Team Member, Hospitality & Tourism , Gurnee, Illinois