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Server( Waiter/Waitress )

Company: TGI Fridays
Location: Gurnee
Posted on: January 7, 2022

Job Description:

W/W'S (SERVERS) ROLE PURPOSE Possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests' expectations. KEY RESPONSIBILITIES & ACCOUNTABILITIES Greets Guests with a genuine smile, builds rapport and ensures an enjoyable, quality dining experience. Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations. Promptly and accurately takes food and beverage requests from Guests. Ensures expedient service of food and beverages to the Guest. Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate. Learn menu and beverages, expertly recommends and upsells on items. ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger. Follows all Fridays Service Style Standards. Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable. Practices conversational ordering by mentioning current promotional features. KEY DECISIONS Influences: Guest experience Exercising standards of Responsible Service of Alcohol MEASURES OF SUCCESS Consistently fulfill the Key Responsibilities and Accountabilities above Performance rating meets/exceeds company standards Guest satisfaction scores Meeting all key metrics outlined in the MyPerformance scorecard QUALIFICATION REQUIREMENTS Must be able to deliver plates and food and clear tables Must be able to lift up to 30 lbs. Must be able to hear well amongst loud background noise Must be dressed neatly and well groomed in company approved uniform at all times Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately Must be able to calmly respond to angry Guests and notify a Manager Must be able to read and write notes to hearing impaired Guests Must be able to read menus to sight-impaired Guests Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request Must be able to read and write Must be able to stand and walk during entire shift Must be able to reach, bend, stoop and wipe counters/tables COMPETENCIES PASSION FOR THE GUEST - Creates a seamless Guest experience, welcoming the Guests, and enthusiastically meeting their needs. Creates a strong first impression promptly greeting Guests. Pays attention to details; remembers names and favorites of regular Guests. Makes a difference in the Guest experience by personalizing service to exceed Guest expectations. Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and appreciated. Makes the bar an attractive and exciting place to visit. Establishes a strong rapport with all Guests to create fans and repeat business. Shows awareness of Guest needs and expectations; prevents problems before they occur. COMMUNICATION - Keeps the lines of communication positive, open and productive. Communicates in an open, sincere manner to build rapport with Guests and Team Members. Shares information with others to raise awareness of potential needs and concerns. Keeps interaction positive and productive; avoids conveying negative messages. Responds positively to conflict situations and works to find appropriate solutions. Listens carefully and attentively to others without interrupting. Asks thoughtful questions to ensure proper understanding of the message being conveyed. Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions. FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole brand experience. Demonstrates a unique, lighthearted style that is personal and memorable....

Keywords: TGI Fridays, Waukegan , Server( Waiter/Waitress ), Hospitality & Tourism , Gurnee, Illinois

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