WaukeganRecruiter Since 2001
the smart solution for Waukegan jobs

Service Manager

Company: Equipment Depot
Location: Itasca
Posted on: July 23, 2019

Job Description:

Requisition Number 19-0263 Post Date 7/8/2019 Title Service Manager - Itasca, IL City Itasca State IL DescriptionOur Itasca team is in search of a Field Service Manager to support a team of Field Service Technicians.


Manages the day-to-day service operations at the local level (service support team and technicians will report directly to this individual). Will be required to assemble and lead a high-performing, customer-focused team. Insures that his/her people work

as a team to provide a hassle-free experience for our customers. Effectively drives change within his/her organization to insure one consistent way of doing business with other Equipment Depot locations. Achieves business objectives (as measured by Key Performance

Indicators) by improving the skills and professionalism within our service operation. Improving the efficiency of his/her service organization will be a key responsibility.


Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Communicates and promotes the Equipment Depot vision and mission within their team.

  • Is a positive role model. Inspires and motivates others to perform at a higher level. Treats others with respect.

  • Ensures that his/her team performs with a positive attitude and a great sense of urgency in order to exceed customer expectations. Will earn the trust and respect of people both within and outside his/her organization.

  • Insures that service KPI's (relating to efficiency, productivity, and customer satisfaction) are consistently met.

  • Will be required to handle disciplinary issues involving personnel if/when they occur.

    • Works with his/her Operations Manager to develop and implement short- and long-term strategic plans, objectives and goals for each location under his/her responsibility, along with a plan of action about how to achieve them.

      • Handles customer requests, concerns, and complaints in a prompt and professional manner.

        • Completes performance reviews as/when required for everyone within his/her organization.

        • Works with his/her Operations Manager to identify trends within the organization or business environment and develop plans to address.

          • Wage administration for direct reports.

            • Provides feedback/recognition for reports in job functions.

              • Assists in the recruiting and development of his/her service organization including training assessments of service support team .

                • Assists in the implementation and use of the Service Automation system.

                  • Present and maintain professional image/manner in performing role.


                    Competency Statements

                    • Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company

                      products and services, and maintains pleasant and professional image.
                    • Decision making/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions,

                      uses consensus when possible, and communicates decisions to others.
                    • Managing conflict - Listens well, diffuses conflict before it starts, finds causes of and solutions to problems, handles difficult people.

                    • Team leadership - Anticipates and resolves conflicts, turns team diversity into an advantage, uses unique team talents, defines processes and goals, and works for consensus.

                      RequirementsSKILLS AND ABILITIES

                      • Good communication, leadership and team-building skills.
                      • Proven problem solving ability. Adept at conflict resolution.
                      • Ability to prioritize and manage time sensitive deadlines.
                      • Basic technical knowledge of industrial equipment. (IC vs. Electric, etc)
                      • Preferably has prior experience in leading a service team.
                      • Has the ability (or can learn) to interpret and understand financial statements and budgeting/forecasting.

                      • Can develop, manage, motivate, and lead a diverse work force.
                      • Ability to manage individuals at off-site locations, while coordinating their roles and activities to meet customer needs and be in line with the centralized effort.

                      • Ability to communicate across all functional groups and geographic locations ("One Equipment Depot" mindset).

                        EDUCATION AND QUALIFICATIONS

                        Education: Minimum high school diploma, preferred college education or equivalent working experience in aftermarket service environment

                        Experience: prefer at least 2 years proven hands-on management experience.

                        Computer Skills: Basic knowledge of computer operation and ability to use Microsoft Office products such as Word and Excel

                        Other Requirements: Strong organizational, communication, and conflict resolution skills. Ability to facilitate change. Training experience

                        WORK ENVIRONMENT

                        Work environment varies from office to off-site locations We would also include shop environment

                        OUR CORE VALUES

                        Passion to Perform – We are passionate to perform and focus on concrete achievements

                        Trust to Act – We are empowered to act, and act in a powerful way

                        Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment

                        Make it Fun! – We are serious about making work fun; it's the way we do things

                        • Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
                        • Please view Equal Employment Opportunity Posters provided by OFCCP

                        • The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access

                          to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure

                          is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41

                          CFR 60-1.35(c)

Keywords: Equipment Depot, Waukegan , Service Manager, Executive , Itasca, Illinois

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Manager, Quality Improvement Analytics
Description: Position Purpose: Manage and develop data necessary to analyze trends over various timeframes. Manage the data mining process and analysis using internally supported database programs. Collaborate with (more...)
Company: Centene Corporation
Location: Wood Dale
Posted on: 08/21/2019

Fleet Maintenance Manager - Day Shift, Excellent Benefits
Description: br br br br Fleet Maintenance Manager - Melrose Park, IL - br br Excellent Benefits Package - Day Shift br Our Full Time Benefits Include: br ul br li Annual profit sharing bonuses (more...)
Company: Transervice Logistics Inc.
Location: Melrose Park
Posted on: 08/21/2019

Senior Project Manager
Description: We are seeking an experienced Project ManagerProduct Owner to oversee the conception, planning and implementation of IT Projects. The successful candidate will have a background in financial applications (more...)
Company: Advance Search
Location: Chicago
Posted on: 08/21/2019

Accounting Systems Manager
Description: Recruiting Location US-IL-Chicago br br Department br br Information Technology br br SUMMARY br br The Accounting Systems Manager will manage the full operations of all firm accounting (more...)
Company: Sidley Austin LLP
Location: Chicago
Posted on: 08/21/2019

Rehab Unit Nurse Manager
Description: 6016 N Nina Chicago IL,60631 Norwood Crossing is a nonprofit healthcare organization specializing in quality senior care. Our facility is located on the northwest side of Chicago
Company: Norwood Crossing
Location: Chicago
Posted on: 08/21/2019

Ancillary Claims Manager
Description: Job Title: Ancillary Claims Manager br Department: Ancillary Claims br br FLSA Status: Exempt br br Job Status: FT br br Reports To: Director, Ancillary Claims br br Positions Supervised: (more...)
Company: Allied Benefit Systems
Location: Chicago
Posted on: 08/21/2019

Manager, Data Analytics & Reporting
Description: Position Purpose: Oversee and ensure accurate, timely, and efficient reporting related to all core business functions br br li Ensure the timeliness and accuracy of internal and external state report (more...)
Company: Centene Corporation
Location: Lombard
Posted on: 08/21/2019

National Domestic Freight Sales Manager
Description: br br NATIONAL DOMESTIC FREIGHT SALES MANAGER INSIDE/OUTSIDE br br This opportunity is for an individual who has experience in 3rd party logistics and is looking to break away from the bureaucratic (more...)
Company: Progressive Freight, Inc
Location: Aurora
Posted on: 08/21/2019

Description: Location: Bloomingdale, Illinois, 60108, United StatesPosted: 2019-08-15Position Title: TERRITORY MANAGER/OUTSIDE SALES REPRESENTATIVECompany Name: Simmons Knife SawSector: SalesJob Type: Full-timeJob (more...)
Company: Simmons Knife & Saw
Location: Bloomingdale
Posted on: 08/21/2019

SAP Cloud Application Developer (PaaS) - Manager
Description: SAP Cloud Application Developer PaaS , Manager Are you looking for a career trajectory that few other organizations can offer in SAP What about access to a high-quality portfolio of businesses and clients (more...)
Company: Deloitte
Location: Chicago
Posted on: 08/21/2019

Log In or Create An Account

Get the latest Illinois jobs by following @recnetIL on Twitter!

Waukegan RSS job feeds