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Mitigation / Restoration Division Manager (Full Benefits + 401K) Location: IL-Gurnee-60031

Company: Servprogurnee
Location: Gurnee
Posted on: May 24, 2023

Job Description:

As a valued SERVPRO - Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.Job Description:Manage production operations, ensuring jobs are completed according to SERVPRO - production processes and procedures. Manage all aspects of Franchise production. Manage and improve customer satisfaction, including the resolution of customer complaints.Benefits

  • Paid vacation time
  • Paid sick time
  • IRA
  • Health care benefits
  • Company / team building events

    • Ensure production staff follows SERVPRO - Franchise processes relating to customers and takes care of customer needs
    • Network and build relationships with centers of influence (COIs)
    • Keep the Owner or General Manager updated on production
    • Manage production managers and manage production staff, as necessary
    • Oversee Work-in-Progress (WIP) meetings to monitor progress of jobs, ensuring most efficient production possible
    • Oversee or manage Large Loss jobs by providing quick responses to job loss site, ensuring any size losses are handled professionally and profitably
    • Oversee and verify accuracy of job estimates, resulting in improved profit margin
    • Ensure compliance with job standards to achieve defined results in production division
    • Keep facility in working order, ensuring equipment is well-maintained
    • Make sure production team employees follow safety and risk management guidelines on the job site, in the office, and while traveling
    • Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance

      • 2+ years of operation management experience
      • Effective written and oral communication
      • Experience in cleaning/restoration industry preferred
      • High school diploma/GED
      • IICRC certifications preferred
      • Ability to travel locally and out of state when necessary
      • Ability to successfully complete a background check subject to applicable law
        Physical and Work Environment Requirements:

        • Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
        • Exposure to chemicals
        • Walking and standing for long periods of time, driving, sitting, climbing,
        • Ability to climb ladders and work at ceiling heights
        • Ability to work in tight spaces (e.g., crawls spaces under buildings)
        • Repetitive pushing/pulling/lifting/carrying objects
          All employees of a SERVPRO - Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO - Franchise. SERVPRO - Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Keywords: Servprogurnee, Waukegan , Mitigation / Restoration Division Manager (Full Benefits + 401K) Location: IL-Gurnee-60031, Executive , Gurnee, Illinois

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