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Behavioral Case Manager/Service Navigator

Location: Waukegan
Posted on: March 11, 2023

Job Description:

Description:Salary Range $40,000-$44,000The mission of SGA Youth & Family Services is to help children, families and communities facing great challenges to realize their potential. SGA creates and implements innovative, tailored solutions based on best practices to continuously improve outcomes for individuals and communities. SGA is committed to fulfilling its mission with respect, integrity and accountability.The Trauma Informed Behavioral Health Services (TIBH) program aims to address youth (ages 13-24) that have been exposed to violence in the Waukegan area with evidence-based treatment and services including therapy, service navigation, and community-based training on the signs and symptoms of trauma and mental health concerns.The Clinical Case Manager will be responsible for helping identify and recruit potential clients to the program. They will provide connections to needed resources by the youth and their families to provide healing and stability. This could be referrals to housing, food, academic, job placement, medical, and/or transportation. The Case Manager will follow the youth and family while enrolled in services, provide home visits, and ensure the clients receive identified resources.MAJOR DUTIES AND RESPONSIBILITESStrategize effective ways to build relationships within communities to recruit, enroll, and help sustain caseloads.Establishes and maintains MOUs with community partners to create a referral/linkage system for clients enrolled in the program.Collaborates with the team to ensure comprehensive wraparound services for all enrolled participants in order to support participants in their recovery process.Develops and maintains meaningful productive relationships with families, youths, and program community partners.Meets participants in spaces that are most comfortable for them such as through home visits, school or community locations.Completes screenings and assessment to identify areas of need for the youth and family.Develops intervention plan based on needs within the assessment.Provide referrals and resources for participants and support to ensure that they access the resources.Document services provided using ETO and other documentation as required by the program.Develops and implements presentations/trainings/workshops based on the need of the program and to ensure wellness.Attends community network meetings and resource fairs/events targeting youth and families.Completes other duties as assigned.Requirements:Education:Bachelor's degree in social work, psychology, public health, human services, or other related field.Experience:1-3 years of case management requiredWorking with people in high-stress situationsKnowledge of resources within the Waukegan/Lake County areaExperience with providing trauma-informed interventionsOther:Sensitivity to cultural diversity is required. Ability to communicate and cooperate with diverse families, various professionals and community groups.Must be able to make home visits to present, prospective, and former participants in the participants' own home.Schedule may be flexible and may include some evening and weekends.Valid driver's license, access to a car, and willingness to drive.Ability to write routine reports and correspondence.May work some evenings and weekendsAbility to speak effectively before groups of customers or employees or the organization.Exercises discretion and independent judgment in executing tasks.Must demonstrate the ability to establish helping relationships with families of varying educational, experiential and socio-economic backgrounds and handle emergency and crisis situations.KEY COMPETENCIESCompetent in Microsoft Office tools and inputting services in an online database.Focus on trauma-informed programming including crisis response and support.Effective time management and organizational skills.PHYSICAL REQUIREMENTSMust be able to frequently move inside the office to access file cabinets, office machinery, etc.Must be able to transport oneself to and from home visits.Occasionally ascends/descends stairs.At times may be required to lift up to 25 lbs. for various classroom and event needs.Ability to move in outdoor weather conditions.This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform other job-related duties requested by any person authorized to give instructions or assignments.

Keywords: SGA YOUTH & FAMILY SERVICES NFP, Waukegan , Behavioral Case Manager/Service Navigator, Executive , Waukegan, Illinois

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