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Manager Digital Payments

Company: Consumers Credit Union
Location: Gurnee
Posted on: November 18, 2022

Job Description:

DescriptionConsumers Credit Union (CCU) is looking for a Manager Digital Payments! Do you have a strong interest in FinTech and digital transformation? This is a fantastic opportunity for a financial services professional that has experience with ACH and real-time payments and likes to coordinate department initiatives that improve payment solutions and enhance the member experience. CCU is a fast-growing organization whose "for people, not profit" mindset has been recognized by Forbes as a "Best-in-State" credit union - for four years in a row!
Schedule/Location: This is a flex / hybrid position - 2 days/week onsite; 3 days/week work from home. Onsite days will start in Gurnee, IL then will move to our new location in Lake Forest, IL later in 2023!
As the Manager Digital Payments, you'll report to the Director and will be responsible for overseeing, planning, and coordinating department initiatives that improve payment solutions (such as Zelle and FedNow) and enhance the member experience. This is a people management role directing and coaching a team of 6. You'll need strong project management, change management and people leadership skills to implement innovative payment solutions for our growing financial institution! INNOVATIVE is the key word here!
Major Duties & Responsibilities:

  • Work collaboratively with cross-functional partners while assisting in the execution and implementation of CCU's automated clearing house (ACH) and real-time payment's (RTP) strategy.
  • Act as a disruptive innovator with eyes and ears to the markets served. You'll uncover unmet needs using research and data.
  • Proactively research payment technology and meet with existing and potential payment related BaaS and FinTech partners to develop innovative revenue streams related to payments.
  • Assist in the execution of the launch strategy for payment-related products.
  • Manage and analyze metrics and KPI reporting for the Department.
  • Review and recommend improvements to operational systems and procedures that will improve member experience and/or scalability. You'll drive performance improvement throughout the Credit Union using payment systems and will leverage payments technology.
  • Drive employee education, training, and awareness of real-time payments. You'll advocate payment innovation throughout the Credit Union.
  • Manage and develop staff, including performance reviews, time and attendance, workflow management and employee relations. As a manager, you will oversee employee development, retention, and training.
  • Ensure the department meets service level standards for member service, risk management, audit soundness and regulatory compliance.
  • Recommend and implement operational procedures and systems, ensuring compliance with regulatory requirements as well as established credit union procedures.


    • Bachelor's degree in Technology, Finance, Business or related
    • 6+ years' experience in Project Management, Lean/Six Sigma, Digital Transformation
    • 2+ years' experience in People Management
    • Accredited ACH Professional (AAP) is beneficial!
    • Enthusiasm for FinTech. You have a strong interest (dare we say "obsession"?) in things like real-time payments, financial apps, and cryptocurrency
    • Project Management skills and high level of organizational aptitude
    • Change Management skills
    • Strong written and verbal skills to communicate with cross-functional colleagues and vendors

      At CCU you'll enjoy:
      An awesome culture that appreciates hard work and delivers on fun, collaboration, respect, and innovation. Add competitive pay, an annual bonus program and a company that believes in developing our employees to their fullest potential and we're the total package!
      CCU offers a comprehensive benefits package. Here's a sneak peek:

      • Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, and more.
      • 10 company paid holidays and generous paid time off - new hires accrue up to 4 weeks of PTO in the first year!
      • FREE basic life, short term and long-term disability insurance. FREE employee-only fitness center!
      • Retirement plans - We've got two of them! A 401k with company matching, and a pension plan that is fully funded by CCU.
      • And more!

        More about CCU
        We're Consumers Credit Union (CCU) and our mission is to empower our members to live better lives.
        We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're a not-for-profit, member-owned credit union, we have members. And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.
        In fact, we serve nearly 191,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and have 18 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we've been around for over 90 years, we're just getting started!
        Equal Opportunity Employer
        CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
        We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.

Keywords: Consumers Credit Union, Waukegan , Manager Digital Payments, Executive , Gurnee, Illinois

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