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Digital Learning Content Manager - Fully Remote Position

Company: Omni Interactions
Location: Waukegan
Posted on: November 22, 2021

Job Description:

100% Fully Remote Position - No Travel Required to a Headquarters or Office.

Critical Details

The Role / Your Purpose:

As a Digital Learning Digital Learning Content Manager, you will join a strong team of digital learning experts who partner with our clients to determine the best approach for delivering their curriculum in an empowered and connected learning model that meets our gig worker, where they are at. We believe in experiential learning that is social and collaborative empowering our GBAs to create, curate and build communities of learning, where, when, and how they want to learn.

You will help oversee our US and near shore project-based content specialist who are responsible for designing and creating content for a blended virtual learning environment and the validation of readiness including hands-on activities, mock calls, and other real-life knowledge checks to certify our GBAs are ready to represent our client's brand with excellence.

We are looking for a superstar that will be hands-on when it comes to hiring and supporting our Digital Content Specialists and planning and preparing projects. Build strong relationship with internal management teams and external clients. We want a force multiplier who is creative, innovative, and is always looking for ways to improve the learning experience for our GBAs and overall performance.

What You'll do:

  • Provide day to day support of our US and near shore project-based content specialist ensuring they are designing, creating, and delivering digital learning content for our Learning Experience Delivery team. Learning content is used to educate GBAs on resources, and tools to products, services, and processes to achieve their certification required to support client customers.
  • Coordinate resource assignments with the Digital Content Specialists to ensure projects are completed on time.
  • Support GBAs with their business partnership with Omni in a blended learning environment (live, virtual classes and eLearning)
  • Assist our content team to identify GBA knowledge gaps and quickly address their needs to ensure successful certification or gaps once in production and bring new solutions to closing the gap during certification
  • Responsible for ramp planning (determining # of resources, etc.), hiring, onboarding, and mentoring content resources
  • Oversee the Pay by Project tasks, deadlines, and quality
  • Monitor and track program's training and certification budget
  • Build and maintain internal and external relationships to ensure continuous improvement
  • Provide coaching, leadership, and direction to our Digital Learning Content team members
  • Develop strategies to improve GBA performance
  • Develop strategies to improve learner experience in the contractor model
  • Responsible for inspiring and mentoring team members to keep them engaged, excited, and performing beyond expectations
  • Participate in Omni's larger Digital Learning ongoing strategy and planning initiatives
  • Represent the Digital Learning and Learning Experience team during various internal and external meetings with ability to speak to executives on continuous improvement projects, ramp, and communication plans.
    Project Overview


    We create communities of Gig Brand Ambassadors (GBAs for short), who can retail their flexible lifestyle being 1099 independent contractors - in business for themselves. As a gig worker with Omni, you are self-employed, you are your own boss, supporting some of the country's leading brands. Our GBA primary roles are to provide customer service (taking inbound phone calls, answering chat messages, and responding to emails) for Fortune 500 companies.

    As we experience significant growth, we are looking for a strong, full-time Digital Learning Content Manager with proven training and management experience in the work-at-home contact center space.


    What You'll Bring (Qualifications)
    • Experience designing and developing digital and media content (job aids, videos, simulations, audio)
    • Excellent verbal and written communication skills
    • Outstanding presentation skills (technical and soft skills)
    • Learn/quickly understand how various platforms work together
    • Be flexible in hours (day and evening hour availability is required)
    • Strong leadership skills
    • Enthusiasm for learning innovative technologies and techniques
    • Embrace and utilize active, adult learning andragogy and Socratic questioning
    • Solve practical problems using a variety of tools and resources (personal and program-specific)
    • Works independently and works well in a team environment
    • Confidently, effectively present and respond to questions real-time
    • Thrive in a fast paced, start-up like environment
    • Detailed orientedWhat You'll Have (Experience):
      • 2 - 5 years Designing and creating training content
      • 1 - 3 years of Supervisor/Manager Experience
      • Proven working experience in instructional design and with instructional technology
      • Excellent knowledge of learning theories and instructional design models
      • Solid knowledge of course development software and at least one Learning Management System, LXP experience is a plus
      • Visual design skills and ability to storyboard
      • Ability to write and create effective instructional text, audio/videos, and system simulations
      • Microsoft Office Suite experience required
      • Training, working, or supporting work at home contact center is a plus
      • Experience interacting with clients is a plus
        Tech Requirements / What You'll Need
        • Windows 10 PC with minimum of 1.6 GHz Processor/4 GB Ram/40 GB Free Space
        • Dual monitors
        • Web Camera availability
        • Internet:
          • Hard-wired ethernet connection (no wireless connection)
          • 50 Mbps or higher download
          • 10 Mbps or higher upload
          • Working, noise-canceling USB headset
          • Up to date Google Chrome browser and Windows 10
          • No Chromebooks, tablets, or mobile devices can be used in this role
            What's Next

            What We Bring (Benefits)
            • Get in with a fast-paced, established start-up
            • Work for a culture of passionate, successful, fun, driven leaders, who have over 20 years' experience in the BPO industry
            • 100% remote work - never go into an office again!
            • Competitive benefits package (including medical/dental/vision, HSA, and 401k)
              What's Next

              To be considered for this position, apply today!

              Omni Interactions is currently able to consider applicants for this position in the following states: Arkansas, Colorado, Florida, North Carolina, Texas, Utah, Virginia, Wisconsin

              NOTE: The salary range for this position is $40,000+ based on skills & experience.

Keywords: Omni Interactions, Waukegan , Digital Learning Content Manager - Fully Remote Position, Executive , Waukegan, Illinois

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