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Associate Director, Analytics, Patient Services

Company: AbbVie, Inc.
Location: Waukegan
Posted on: September 11, 2020

Job Description:

We're looking for a candidate to fill this position in an exciting company.

  • This person will be responsible for leading all analytics related to Patient Outreach and Marketing across all brands supported by US Patient Services, including:----
  • Patient Outreach operations measurement and optimization--
  • Performance vs goal and ongoing monitoring of capacity needs--
  • Establish KPIs and monitoring for Nurse Ambassador and Telephonic Patient Outreach
  • Establish KPIs for Ambassador and call center operations and ongoing measurement--
  • Test and control measurement--
  • Support Marketing tactics measurement and optimization across 3 foundational Marketing Pillars--
  • Brand development and measurement of "Complete"--
  • Drive data driven Patient Engagement strategy in order to improve Complete awareness and patient outcomes--
  • Validate quality of resources available to patient via field Channels (SF,CSS,FAS,Ambassdors)
  • Support strategic and tactical marketing plans across Immunology, Specialty, and Oncology brands--
  • Onboarding new brands and establishing KPI measurement and monitoring
  • Lead analytics to inform Discovery Phase of Care Model build activities to inform development of strategies and tactics--
  • Work cross functionally both within the Patient Services team and across brands to deliver key analytics to appropriate teams to ensure performance monitoring--
    • Bachelor's Degree required, with a concentration in marketing/sales/quantitative analysis.-- Business Administration, Statistics, Economics, Engineering preferred; Master's Degree preferred.
    • This position requires 7-10+ years experience in quantitative analysis of sales and marketing information and the use of this information in the development of business plans and strategies.-- It also requires strong leadership skills and a proven ability to work closely and effectively with all corporate functions and senior management.
    • Must exhibit proficiency commensurate with Associate Director level in the following competencies: anticipate future needs, build collaborative partnerships, design and implement innovative solutions, demystify complex information, communicate insights and solutions and coach for greater team effectiveness.
    • Strong leadership and team management skills to coach and manage direct report(s) and vendors in support of critical deliverables--
    • This position requires an intimate knowledge of the marketing, sales, and logistics planning processes, advanced quantitative expertise, systems understanding, and the ability to develop and use specialized analytic techniques within a business setting.
    • Command of the following software programs (Powerpoint, Excel, Access). Proficiency in SQL/HIVE/IMPALA or other database querying language. Experience with SAS/SPSS/R/Python preferred.-- Demonstrated project management skills.

Keywords: AbbVie, Inc., Waukegan , Associate Director, Analytics, Patient Services, Executive , Waukegan, Illinois

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