Product Support Engineer - Water/Wastewater Lab Testing and Equipment
Company: HD Supply
Posted on: November 6, 2018
Company Overview USABlueBook is the recognized source of products and technical support for professional water and wastewater operators. As the company founded by utility operators, for utility operators. It is our goal to remain the industry's top technical and customer service leader. USABlueBook ( www.usabluebook.com ) is a division of HD Supply. More About USABlueBook USABlueBook was founded in 1991 when a certified operator, realizing there was no single-source supplier to meet all of this product needs, decided to start a company that would do just that. It was his dedication to providing exceptional service and support to water and wastewater operators everywhere that made USABlueBook what it is today. As we continue to expand, our main goal stays the same - to make sure that all of our customers Get the Best Treatment ! More About HD Supply HD Supply ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations, water infrastructure and residential and non-residential construction sectors. Through approximately 500 locations across 48 states and six Canadian provinces, the company's approximately 13,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion - all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you! Job Description & Qualifications Job Summary Partner with sales to provide expertise and answer questions regarding products and services. Demonstrate how product/services can solve customer issues and create sales opportunities. This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, HD Supply will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report. Major Tasks, Responsibilities and Key Accountabilities Develops strategic relationships with vendors in the following areas: negotiations, pricing, terms of sale, freight, and rebates. Develops new product from concept to implementation. Forecasts, prospects and bids for new business, customers, markets and additional service opportunities. Provides field training and consultation to sales personnel on product information. Promotes and reinforces business image as a total solutions provider. Nature and Scope Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data. Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues. Work review typically involves periodic review of output by supervisor and/or direct "customers" of the process. May provide general guidance/direction to or train junior level support personnel or professional personnel. Work Environment Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting and maneuvering material or equipment, some of which may be heavy or awkward. Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes, which may cause noticeable discomfort. Typically requires overnight travel more than 50% of the time. Education and Experience Typically requires BS/BA in related discipline. Generally 2-5 years of experience in related field; certification is required in some areas OR MS/MA and generally 2-4 years of experience in related field. Certification is required in some areas. Preferred Qualifications & Job Specific Details THIS POSITION CAN WORK REMOTE and DOES NOT require a high amount of travel! Requires only about 5-10% overnight travel. HD Supply/ USABlueBook is currently seeking a Product Support Engineer to provide support to our customers in a fast-paced call center environment. USABlueBook is the country's largest distributor of products for water and wastewater operations and maintenance. Begun in 1991 as a company started by operators for operators our unique culture continues to flourish in support of customers large and small across the nation. USABlueBook features a 1,862 page catalog with best-selling products from over 750 suppliers and stocks these in 5 warehouses across the country. At USABlueBook we truly believe in providing our customers with The Best Treatment in everything we do. Every Team within our business views their work with the customer in mind. Do you want to be part of a team that has had year over year success and offers opportunities for personal and professional growth? Is the customer always the focus of your actions and activities in your role? If you do, this may just be the perfect place for you. www.usabluebook.com . Preferred Qualifications 2-5 years supporting internal and external customers on specialized products. Solid research experience, ability to provide problem solutions quickly and professionally to customers. Experience working in a water/wastewater and/or lab testing environment is required. Experience in equipment as related to the water/waste water industry preferred. Bachelor's degree in chemistry or microbiology is a plus, but not required. Proficiency with SharePoint or ServiceNow, and MS Excel, MS Word, MS PowerPoint is preferred. PRID PRID108 Job ID 2018-29387 Business Unit Facilities Maintenance Functional Area Sales Remote Position? No Position Type Full-Time HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
Keywords: HD Supply, Waukegan , Product Support Engineer - Water/Wastewater Lab Testing and Equipment, Engineering , Waukegan, Illinois
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