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Company: Josselyn
Location: Waukegan
Posted on: May 14, 2022

Job Description:

Interested in expanding the reach of mental health care in our communities? Interested in joining a rapidly growing organization that puts people first and the communities we serve at the center?The Josselyn Center team is growing as we expand our Community Mental Health Centers in Northfield, IL and Waukegan, IL! We are seeking an experienced Receptionist to join our Waukegan team!We are working to bring quality, comprehensive mental health care to as many people as possible, especially those traditionally underserved.The Josselyn Difference:Josselyn is a not-for-profit mental health care provider treating clients from more than 90 communities across northern Cook and Lake counties, with a sliding fee scale.Our comprehensive services include: outpatient therapy, psychiatry (including tele-psychiatry), case management, supported employment, wellness, outreach and education, family resources, a therapeutic summer day camp, and a new Intensive Outpatient Program (opening Summer 2021).By Fall we will have one of the largest child psychiatry programs in the region.We partner with such entities as Rush University Medical Center, Northwestern Lake Forest Hospital, College of Lake County, IL Dept of Human Services, Cook County, and many local municipalities and community based organizations.We are proud to offer scheduling flexibility, full benefits, generous PTO, great work/life balance, and a collaborative and supportive work culture.YOU can make a difference. YOU can help expand our reach. YOU can help shape the conversation around mental health in our communities!Essential Duties and Responsibilities for the Receptionist Position:Greet all clients and visitors in a respectful and welcoming mannerUphold HIPAA privacy standards for client dataCheck in clients to include obtaining client's name, locating client service ticket (adding any appointment not already in CIS and having a Billing Specialist review balance if necessary)Scan ID and Insurance CardsCheck to make sure all clients have filled out all necessary paperwork and appropriate signatures are on fileFollow up on client paperwork via DocuSign as neededCollect client payments to include informing client of the current balance and other outstanding issues as detailed in CIS, accepting the cash, check or credit card information (verifying a client completed credit card form if applicable) and issuing a receipt for any cash or credit card paymentsNotify clinician of clients' arrival via CISField client billing questions using information provided by CIS and identify questions that require additional assistance from the billing departmentMaintain the Client Payment Log to include making an entry to the Client Payment Log for each client checked in at the front desk. Balance Client Payment Log against actual payment at the end of the work dayProcess daily credit card activityAnswer the telephone to include timeliness, politeness, clarity and an understanding of how the telephone system operates. Also included is the accurate navigation of all callsMake sure all messages are forwarded to the necessary individualDevelop an understanding of the various services provided by Josselyn to field general inquiriesCancel appointments for out of office clinical staff as neededNotify site manager of low stock on office supplies or additional requests for orderingCompleting mailings, general and special to include the timely stuffing, labeling, and mailingFacilitate prescription pick up as requiredProcess daily incoming mail including scans of checks and corresponding back up documentation for FinanceDrop off daily outgoing mail including sending out letters for clients as requested by clinical staffMaintain organization and cleanliness of the waiting roomSet up remote appointments for on site clients with remote staff as neededOpen and securely close the buildings at end of dayAssist with coordination of the Walk in Intake processProvide translation as requestedTimely completion of all projects as assigned by supervisorInd3

Keywords: Josselyn, Waukegan , Receptionist, Administration, Clerical , Waukegan, Illinois

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