Contact (Call) Center Hiring Event - No Banking Experience Needed!

Company: Consumers Credit Union
Location: Gurnee
Posted on: May 19, 2023

Job Description:

DescriptionJoin us for on-site interviews on Tuesday, 5/2/2023 from 4:00 - 7:00 pm at our Corporate Office located at 1075 Tri-State Parkway, Gurnee, IL. All candidates will be interviewed, we'd love to meet you!
Consumers Credit Union (CCU) has been recognized by Forbes magazine as Best-In-State Credit Union and we are a Great Place To Work certified company. We're looking for passionate and experienced customer service professionals to join our growing Contact Center team. You'll start working at our Gurnee office for onboarding and training then will have an opportunity to work from home. Our Contact Center Representatives are the first point of contact for our members and assist them with questions about accounts, loans, online banking, mobile access, and more. They provide excellent service and ensure each and every member is extremely satisfied with their interaction. This is a fast-paced position with opportunities for rewards, recognition and career advancement!
Compensation Structure Hourly rate + annual bonus eligibility + incentives + benefits
Qualifications

• 
  
• High school diploma or equivalent
  
• 1+ year of customer service, retail, contact center, hospitality, sales or related experience. Banking/financial, high-volume service, or office experience is ideal but not required.
  
• Advanced proficiency with computer systems/software applications
  
• Professional communication skills
  
• Self-directed and independent worker
  
• Appreciation for being helpful, positive, acting with integrity, and embracing inclusion and diversity
  
• Ability to work between the hours of 8:00 AM - 6:15 PM (weekdays) and 8:00 AM-2:15 PM (one Saturday per month). There is flexibility in the weekly schedule and periodic overtime may be available.
  
• Ability to be onsite for the first 30 days at our Gurnee corporate office (Lake Forest building in 2024) for onboarding and training. After 30 days, employees can choose to be anchor, flex or fully remote.
  
  Come Prepared to Shine!
  
  • 
    
  • Dress for Success - professional attire is encouraged
    
  • Bring a current copy of your resume
    
    Apply online today!
    Let us know you will be coming to the event by applying ahead of time. It will assist our recruiting team in further processing your application after the event.
    At CCU you'll enjoy
    An awesome culture that appreciates hard work and delivers on collaboration, respect, and innovation. The Contact Center offers an excellent career path: Sr CC Rep, Team Leads, AMs, Manager, Director with potential to move to a Sr role after 6 - 9 months if meeting or exceeding in current role.
    CCU offers a comprehensive benefits package. Here's a sneak peek:
    
    • 
      
    • Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, paid parental leave, and more.
      
    • 11 company paid holidays + floating holiday and generous paid time off - new hires accrue up to 4 weeks of PTO in the first year!
      
    • FREE basic life, short term and long-term disability insurance. And we have a FREE employee-only fitness center!
      
    • Retirement plans - We've got two of them! A 401k with company matching, and a pension plan that is fully funded by CCU.
      
    • And more!
      
      More about CCU
      Our mission is to empower our members to live better lives.
      We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're a not-for-profit, member-owned credit union, we have members. And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.
      In fact, we serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and have 15 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide.
      Equal Opportunity Employer
      CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
      We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: or 877-275-2228.
      
      

Keywords: Consumers Credit Union, Waukegan , Contact (Call) Center Hiring Event - No Banking Experience Needed!, Accounting, Auditing , Gurnee, Illinois