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Branch Specialist (Part Time with Benefits! 30-35 hrs/wk)

Company: Consumers Credit Union
Location: Gurnee
Posted on: March 9, 2023

Job Description:

DescriptionWe're Consumers Credit Union (CCU) and our mission is to empower our members to live better lives.
We're a financial institution just like a bank, except not exactly. Banks have customers, but because we're a not-for-profit, member-owned credit union, we have members. And because we're not a bank, we don't drive up profits just because shareholders demand it. Instead, we focus on driving up member happiness through low loan rates, high deposit rates and low- or no-fee products and services. We focus on things like transparency, simplicity, helpfulness, integrity, positivity and inclusion - and we always put our members first.
In fact, we serve over 200,000 members and have over $3 billion in assets. We employ nearly 500 people in the Chicago area and have 16 branch locations in Illinois. We offer access to a national shared branching network, and more than 80,000 surcharge-free ATMs worldwide. And although we've been around for over 90 years, we're just getting started!
So what about you? Are you looking for a new opportunity where you can use your talents to make a positive difference in peoples' lives? A friendly place that values what you bring to the table? And you love a challenge as much as you love market competitive compensation and benefits for your hard work and dedication? If this sounds about right then check out the job details below!
Our Gurnee branch is currently seeking a part time Branch Specialist. This is a member-facing position with a lot of growth potential!
As a Branch Specialist, you will become a master working in a hybrid role! This position is a combination of being a Concierge, Teller, and Personal Banker. You'll provide outstanding service while greeting members (Concierge), performing financial transactions (Teller), opening accounts (Personal Banker) and educating members on our products and services! This is a wonderful early career position especially if you're interested in banking/financial services, being in a member-facing role with the ability to learn about branch operations, and are looking for growth opportunities.
Your day-to-day will include:

  • Greeting members as they enter the branch or use the drive up lanes
  • Assisting members with their self-service transactions by educating them on the interactive teller machine (ITM) and its related functions
  • Assisting with teller transactions, member service issues, account maintenance, and other operational duties assigned by the Branch Manager and/or Assistant Branch Manager
  • Opening new consumer accounts efficiently and accurately
  • Identifying opportunities to refer members to additional products/services including consumer loan and mortgage products, as well as wealth advisors
  • Seeking out and making recommendations for process improvements related to member service delivery and other branch efficiencies
  • Ensuring adherence to all policies, procedures, compliance, audits, quality control and balancing standards

    What you'll need to join the team:

    • High School diploma or equivalent
    • 1+ year of similar work experience (retail, customer service, guest relations, sales, and cash handling). Financial institution, Teller, Personal Banker experience is preferred
    • Comfortable promoting products and services, educating members, and engaging in sales oriented conversations
    • Computer proficient in Data Processing Platforms, Email, Internet/Intranet, Instant Messaging, and Microsoft Office
    • Excellent interpersonal and communication skills
    • Ability to multitask, work at a fast pace, and stay organized
    • Propensity to be helpful, positive, act with integrity, and to embrace inclusion & diversity
    • Availability to work 30-35 hours/week and be scheduled between the following hours:

      • Monday - Friday: 7:45 am- 6:15 pm and Regular Saturdays: 7:45 am- 2:30 pm

        At CCU you'll enjoy:
        An awesome culture that appreciates hard work and delivers on fun, collaboration, respect, and innovation. Add competitive pay and a company that believes in developing our employees to their fullest potential and we're the total package!
        CCU offers a comprehensive benefits package designed with you and your family in mind:

        • FREE basic life, short term and long-term disability insurance. And we have a FREE employee-only fitness center!
        • Multiple plan options for medical and dental, vision coverage, tax-advantaged spending accounts, employee assistance program, tuition assistance, and more.
        • Time for rest, relaxation, volunteer activities, and personal interests with 11 company paid holidays, plus CCYou Day - a paid day off when you can focus on your wellbeing and generous paid time off - accrue up to 4 weeks of PTO in your first year!
        • Retirement plans - We've got two of them to help provide for long term financial stability! A 401k with company matching, and a pension plan that is fully funded by CCU.

          Equal Opportunity Employer
          CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
          We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: or 877-275-2228.

Keywords: Consumers Credit Union, Waukegan , Branch Specialist (Part Time with Benefits! 30-35 hrs/wk), Accounting, Auditing , Gurnee, Illinois

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